Manager, Business Continuity at CSG

Ust-Nem, Komi Republic, Russia -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

167334.85

Posted On

10 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Continuity Management, Disaster Recovery, Operational Resilience, Risk Assessment, Business Impact Analysis, SaaS Tools, Incident Response, Analytical Skills, Problem-Solving Skills, Communication Skills, Facilitation Skills, Project Management, Documentation Skills, Reporting Skills, Technical Skills

Industry

Individual and Family Services

Description

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are seeking a Manager of Business Continuity to oversee the enterprise-wide Business Continuity program by coordinating plan governance, testing, and stakeholder engagement to ensure operational resilience and compliance with internal and external standards. We are looking for a Manager of Business Continuity who will: Plan quarterly testing calendars, owner engagement cadences, and change checkpoints to meet enterprise readiness goals. Maintain the Business Continuity activity schedule by tracking plan attestations, quarterly policy updates, and annual testing commitments to ensure compliance. Prepare audit evidence packages and respond to auditor inquiries to demonstrate adherence to Business Continuity standards. Coordinate responses to customer RFPs by compiling program practices and evidence to support new business proposals. Coach analysts on analysis, exercise facilitation, and validation techniques to build consistent capability across the team. Review plan quality and test evidence through structured peer reviews to increase assurance before audits or incidents. Support incident leaders by assigning liaisons and ensuring plan activation steps are followed to speed stabilization. Track remediation from tests and incidents through to closure to reduce recurring issues. Support ESG reporting activities by coordinating data inputs and contributing to annual disclosures as needed. This job requires domestic and/or international travel up to 5%. Is this opportunity right for you? We are looking for candidates who have: Bachelor’s degree in Accounting, Business, Finance, Information Systems, related field or equivalent experience 5+ years in BCM, Disaster Recovery, or Operational Resilience Experience managing teams and cross-functional programs Knowledge of Business Continuity Management principles, frameworks, and standards (e.g., ISO 22301, NIST) Knowledge of risk assessment methodologies and Business Impact Analysis processes Knowledge of SaaS tools for BCM (e.g., Fusion) and related technologies Knowledge of incident response, disaster recovery, and resilience strategies Strong analytical and problem-solving skills for evaluating continuity risks and solutions Excellent communication and facilitation skills for engaging stakeholders and leading exercises Project management skills to plan, execute, and track BCM activities and remediation Technical skills to leverage BCM tools and interpret system recovery requirements Documentation and reporting skills for audits, compliance, and leadership updates Ability to read, write, speak and understand the English language in a business environment CSGer Perks & Benefits Work from Home Employee Belonging Groups Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! View More Benefits #LI-Remote #LI-CA1 Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $104,583.88-$167,334.85 This role is eligible for a bonus opportunity. Location(s): United States Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others. Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. For the EEO it's the Law posting, click HERE .

Responsibilities

The Manager of Business Continuity will oversee the enterprise-wide Business Continuity program, coordinating plan governance, testing, and stakeholder engagement. Responsibilities include planning testing calendars, maintaining activity schedules, preparing audit evidence, and coaching analysts.