Continuous ImprovementLead and facilitate process improvement initiatives using Lean and structured problem-solving methodologies.
Coach and mentor Process Champions in identifying, prioritising, and implementing improvement opportunities.
Support the delivery of cross-functional improvement projects and ensure sustainable implementation of solutions.
Promote a culture of continuous improvement across the organisation.
Partner with Internal Audit to review, evaluate and recommend processes to ensure policy compliance and risk mitigation.
Process Champion ProgramManage and develop the Process Champion network.
Design and deliver capability-building programs, workshops, and coaching sessions.
Monitor champion performance against agreed KPIs and support the achievement of annual objectives.
Coordinate champion engagement, recognition, and certification initiatives.
Governance & Performance ManagementEstablish and maintain improvement project tracking and reporting mechanisms.
Monitor and report improvement initiative progress, risks, and realized benefits.
Ensure consistent application of Business Excellence methodologies, standards, and governance frameworks.
Review and provide guidance on process documentation, SOPs, and process improvement submissions.
Provide inputs to strengthen the Business Excellence Strategy by conducting Performance Gap Intelligence, Industry Benchmarking and capability needs assessment.
Systems & InnovationSupport the development of tools, systems, and frameworks that enable process excellence and performance improvement.
Identify opportunities to leverage data analytics, automation, and AI to improve business processes and decision-making.
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