Job Type: Permanent
Work Model: Hybrid
Reference code: 129853
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

We are seeking a Manager for our Technology & Transformation (T&T) department, focusing on the Future of Service offering within our national practice. As a Manager, you will support the evolution and delivery of our service offerings, contribute to team growth, and help establish and maintain relationships with clients as a trusted advisor. You will deliver consulting engagements as a project manager and functional leader using proven methodologies, ensuring client satisfaction throughout the process. You will also participate in consulting sales activities, including drafting service proposals and supporting business development initiatives.
Additionally, you will be encouraged to pursue ongoing training and development for yourself and your team. You will play an active role in coaching and developing junior staff, contributing to a collaborative and high-performing team environment.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

As a Manager, you are someone with:

• 6+ years of relevant experience in advisory and/or implementation roles, preferably within consulting.
• Bachelor’s degree in computer science, business, or a related field; a graduate degree is considered an asset. You are comfortable operating at the intersection of technology and business operations (digital channels and contact centres).
• Experience working with, or for, service delivery or contact centres, providing you with a solid understanding of contact centre operations and key capabilities such as channel interaction routing, workforce management, quality management, and business application architectures.
• Familiarity with modern cloud-based contact centre technologies (e.g., CCaaS, AI/GenAI) and how they can enhance customer/client and employee experience (experience with leading vendors such as Genesys, Five9, NICE, Google, or AWS is required).
• A desire to leverage your expertise to help clients while demonstrating adaptability and a willingness to learn new skills and capabilities.
• Experience working in remote or hybrid environments, and the ability to travel nationally as required.
• Strong communication, analytical, and synthesis skills, with experience presenting to client and internal leadership audiences.

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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