• Provide independent analysis of service, productivity, repair performance, operational efficiency and improvement opportunities.
• Govern master data definitions for customers, vendors, items and partners. Set data quality standards, identify exceptions and require source owners to correct them.
• Present adverse trends and difficult findings objectively; track agreed management actions and measurable outcomes.
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Process excellence and continuity

• Govern end-to-end process architecture covering inbound, outbound, delivery, returns, demonstrations, engineering and repair, as applicable.
• Own the SOP library, version control, review schedule and training standards.
• Audit actual practices against approved processes and lead structured improvement initiatives using Lean and root cause methods.
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Supply Chain Platform and systems governance

• Govern WMS and Supply Chain Platform business processes, controls and performance.
• Chair the Change Advisory Board and assess business, control and operational impact. Maintain the systems improvement roadmap, business cases, priorities and expected benefits.
• Set UAT standards and provide major release business sign off within approved authority.
• Track adoption and benefits after implementation and escalate gaps between approved business cases and realised outcomes.
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Quality and independent assurance

• Set measurable quality standards and provide independent assurance of critical processes.
• Govern non-conformance and corrective and preventive action tracking
• Preserve objective findings and escalate unresolved material risks
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Health & safety and disposal governance

• Govern HSE policies, risk assessments, incident management and emergency preparedness for warehouses, workshops and fleet operations, including dangerous goods where relevant.
• Oversee facilities governance for maintenance, utilities, security, access and site requirements.
• Govern scrap, write off and asset disposal procedures, documentation, traceability and environmental evidence, including electronic waste.
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Executive governance and leadership

• Present independent performance reports, audit findings and improvement priorities
• Participate in operations, planning, quality and asset disposal forums.
• Build and lead the Business Insights & Excellence team, set objectives and develop succession and coverage for critical governance responsibilities.
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