Manager - Business Operations & Strategy at Lloyds Banking Group

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

48670.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Change, Incident Investigation, Stakeholder Relationship Management, Trade Platform SME, Process Improvement, Risk Mitigation, Data Analysis, Decision Making, Communication Skills, Training Material Preparation, Coaching, Change Delivery, Workflow Tools, Problem Solving, Organisational Skills, Time Management

Industry

Financial Services

Description

End Date Friday 13 March 2026 Salary Range £43,803 - £48,670 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Manager - Business Operations & Strategy SALARY: £43,803 - £48,670 (dependent on experience) LOCATION: Birmingham HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About This Opportunity Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Banking (CIB) clients. This is an exciting opportunity to join our Business Operations and Strategy team, where you’ll play a key role in supporting the implementation & delivery of new systems, applications and process change across the Traditional Trade portfolio. Working closely with senior colleagues, you’ll help ensure our platforms remain stable and efficient, support incident investigations, and assist with delivering system and process improvements into the operation. You’ll build strong relationships across the wider CIB servicing network, helping to simplify complex information, resolve queries, and support colleagues to make informed decisions. Key Accountabilities: Supporting operational change, acting as an early adopter of new tools and processes. Investigating and resolving queries and incidents, helping minimise risk and impacts to colleagues and clients. Building and maintaining strong stakeholder relationships and supporting senior colleagues with managing key customers, vendors and internal partners. Providing operational SME input for the Trade platform, supporting delivery of transformation activity into the live operation. Finding opportunities to improve processes, documentation and controls, and highlighting potential risks or gaps. Helping to deliver agreed service standards (e.g., turnaround times, accuracy, productivity measures) by supporting team workflow and day‑to‑day activity. Maintaining and updating operational documentation to ensure accuracy and audit readiness. Supporting performance management activities for reporting colleagues (where applicable), including setting short‑term objectives and offering day‑to‑day guidance. Investigating standard compliance or regulatory issues and escalating more complex matters where needed. Developing your own capabilities through training and supporting others by sharing knowledge and expertise. What You’ll Need Proven experience delivering high‑quality outcomes in a changing environment, with a track record of taking ownership and following tasks through to completion. Exposure to key Client Operations systems and processes, such as Trade Products, Trade Innovation, PEGA, CMD or similar workflow/processing tools, with the ability to learn new systems quickly. Demonstrable problem‑solving capability, including the ability to break down issues, identify root causes and recommend practical solutions. Strong organisational and time‑management skills, evidenced through managing multiple priorities, time-lines and activities within a fast‑paced operational setting. Good understanding of operational risk, with experience identifying potential issues early and taking proactive steps to mitigate them. Ability to analyse and interpret data, presenting insights clearly and concisely to support decision‑making across different audiences. Sound judgement and confidence in making informed decisions, using available data, evidence and insight. Excellent written and verbal communication skills, including experience producing clear comms, updates or documentation for change, projects or incident activity. Experience preparing and delivering training or guidance materials, ideally linked to operational change, system releases or process updates. What Would Be Great to Have: Experience coaching or supporting colleagues, or exposure to first‑line people leadership. Experience delivering operational, process or technology change into a live environment. About Working For Us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.

Responsibilities

This role supports the implementation and delivery of new systems, applications, and process changes across the Traditional Trade portfolio within Client Operations. Key accountabilities include investigating incidents, building stakeholder relationships, providing operational SME input for the Trade platform, and finding opportunities to improve processes and controls.