Manager, Business Operations & Transformation at Multiplier Technologies Private Limited

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, Workflow Design, Root Cause Analysis, Operational Risk Assessment, Program Management, Change Management, Cross-Functional Stakeholder Management, Data-Driven Problem Solving, Documentation, SOP Creation, Business Operations, Strategy & Operations, Operational Excellence, Transformation

Industry

Human Resources Services

Description

ABOUT JOB At Multiplier, we're building the infrastructure for global employment. As we scale across Payroll, EOR, Benefits, Mobility, Finance Operations, and Customer Operations, we're looking for exceptional operators who can build systems that scale. This is not a PMO role. This is not a coordination role. This is a builder role focused on operational transformation, process excellence, and scalable execution. SKILLS & QUALIFICATION Experience * 5+ years in Business Operations, Strategy & Operations, Operational Excellence, Consulting, or Transformation roles. * Experience in high-growth SaaS, FinTech, HRTech, Payroll, or operations-heavy environments is preferred SKILLS * Process Mapping & Workflow Design * Root Cause Analysis * Operational Risk Assessment * Program & Change Management * Cross-Functional Stakeholder Management * Data-Driven Problem Solving * Documentation & SOP Creation TRAITS * Strong ownership mindset * Systems thinker * Comfortable with ambiguity * Curious about why processes break * Bias for action and execution RESPONSIBILITIES * Operational Deep Dives * Analyze end-to-end workflows across Payroll, EOR, Benefits, Mobility, Customer Success, Support, Finance, and GTM Operations * Identify bottlenecks, ownership gaps, manual processes, and operational risks. * Drive root-cause analysis for recurring issues * Process Excellence & Governance * Design and standardize SOPs, process maps, RACI frameworks, escalation paths, and governance mechanisms * Establish scalable and repeatable operational processes across functions * Risk & Operational Resilience * Identify process, compliance, dependency, and revenue-impacting risks. * Build controls and monitoring mechanisms to prevent operational failures before they occur. * Transformation & Automation * Drive automation, AI adoption, workflow redesign, and productivity improvement initiatives. * Partner with Product and Engineering teams to scale operational capabilities. * Cross-Functional Leadership * Work closely with Operations, Product, Engineering, Finance, Compliance, and Customer Experience teams. * Lead strategic initiatives that improve execution across the business. WHY JOIN US * Most companies hire operations teams to manage scale. * We're building a team to architect scale. * This is an opportunity to shape the operating system behind one of the world's fastest-growing global employment platforms.

Responsibilities

The role focuses on analyzing end-to-end workflows to identify bottlenecks and designing scalable SOPs and governance frameworks. It involves driving automation, AI adoption, and partnering with Product and Engineering teams to improve operational resilience.