Manager, Business Strategy at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Digital Implementation, Stakeholder Management, Performance Monitoring, Problem Solving, Process Improvement, Agile Development, Customer Experience, Communication, Negotiation, Interpersonal Skills, Change Management, User-Centric Design, Digital Technologies, Data Strategy, KPI Tracking

Industry

Motor Vehicle Manufacturing

Description

Working closely with cross-functional teams, this manager will bridge the gap between strategy and execution, ensuring that digital capabilities are delivered effectively to address customer pain points, enhance satisfaction, and contribute to VIN share growth. Cross-functional Coordination: Collaborate extensively with Product Management, IT, Engineering, Marketing, Dealer Operations, and external vendors to ensure alignment, integration, and successful delivery of digital solutions across the customer service journey (pre-service, in-service, post-service). Requirements Translation: Work with strategy and product teams to translate high-level strategic objectives and customer pain points into detailed functional and technical requirements for digital capabilities (e.g., Ford App features, dealer tools, IVI integrations). Stakeholder Management: Act as a central point of contact for project stakeholders, providing regular updates, managing expectations, and facilitating decision-making to keep implementation on track. Performance Monitoring: Define and track implementation-specific metrics and KPIs, working with data strategy, program management, and analytics teams to monitor the effectiveness of deployed digital solutions and identify areas for optimization. Problem Solving: Proactively identify and resolve implementation challenges, bottlenecks, and dependencies, escalating issues as necessary to ensure timely and effective resolution. Process Improvement: Continuously seek opportunities to optimize implementation processes, enhance efficiency, and improve the overall quality of digital solution delivery. Strategic Implementation: Partner with the CX Implementation team to deliver GTM plans to deliver the digital customer experiences of record. Established and active employee resource groups Bachelor's degree in Business Administration, Project Management, Information Technology, Marketing, or a related field. 5+ years of experience in project management, program management, or digital implementation roles, preferably within a large, complex organization. Proven track record of successfully delivering complex digital products, platforms, or customer-facing initiatives. Strong understanding of digital technologies, platforms, and their application to enhance customer experience. Excellent organizational, planning, and problem-solving skills, with a keen attention to detail. Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and manage diverse stakeholder groups. Experience with agile development methodologies. Master's degree or MBA. Experience in the automotive industry, particularly in customer service, digital transformation, or dealer operations. PMP, Agile, or other relevant project management certifications. Familiarity with customer journey mapping and experience designing user-centric digital solutions. Experience with change management best practices and tools. Knowledge of Ford's digital ecosystem (e.g., Ford App, FordPass, dealer systems). For more information on salary and benefits, click here Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire.

Responsibilities

The manager will bridge the gap between strategy and execution, ensuring effective delivery of digital capabilities to enhance customer satisfaction and contribute to growth. Responsibilities include collaborating with cross-functional teams, translating requirements, managing stakeholders, and monitoring performance metrics.