Manager, Business Technology Support at Samsara

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

128150.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Services, Technical Support, Project Management, Team Management, Analytical Skills, Communication Skills, Google Workspace, Okta, Atlassian, Zendesk, Slack, Security, Compliance, Innovation, Automation

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is looking for a curious and motivated IT Manager who’s excited to help us scale our IT Services Management to support a rapidly growing user base of over 4,500 employees. Your primary responsibility will be to support our People, Places, and Events - enabling our employees to do their absolute best work. This includes coaching and developing our IT team as well as organizing operations, managing contracts, building vendor relationships, developing and refining systems, managing projects, and building processes to provide the best customer experiences. This is a remote position open to candidates based in Canada. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Own IT Systems - Own and optimize core tools and systems that power Samsara. Examples include Google Workspace, Okta, Atlassian, Zendesk, Slack. Lead Technical support - Optimize the employee support experience and drive positive technology experiences for employees through this channel. Create smooth hand-offs between Tier 1, 2 and 3 support Work with the team to establish best practices and build processes to ensure execution. Excel at Team Management - Hire and develop our global IT Team; scale the global team significantly. Excel at Exec Communication - Be a clear communicator to our Exec leadership, about the state and strategy, for Core IT Services & Operations. Manage business partner satisfaction: drive outbound engagement to understand satisfaction or challenges with the services provided. Manage IT Service Levels: has ownership of operational metrics, SLAs, industry benchmark and drives operational excellence for the department. Partner with Security and Compliance - Drive core security and compliance projects to ensure we’re protecting our information assets. Lead Innovation & Automation projects - strategize and lead key innovation projects that will bring continually better user technology experiences to Samsarians. Project Management: Work with the Project Manager to ensure that customer needs are satisfied through managing and coordinating specific information technology deliverables; including the overall program/project plan, structure, schedule and staffing requirements. Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for the role: 6+ years in an IT services, IT program management, technical support, or systems role. Experience managing a team. Experience with tools such as google workspace, slack, okta, zoom etc. Experience successfully managing people and projects. Expertise in our IT systems listed above. Strong analytical and project management skills, proven ability to design and communicate clear processes, and a detail-oriented yet flexible approach to problem solving. Impeccable discretion when handling sensitive and confidential information. Excellent self-management and interpersonal skills. Positive, tenacious attitude while delivering on complex and challenging projects. BA / BS with a technical degree (Computer Science, Computer Engineering, Mechanical Engineering, MIS, etc.) Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $99,025—$128,150 CAD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

The IT Manager will own and optimize core tools and systems that power Samsara, while also leading technical support and managing the IT team. This role involves driving innovation and automation projects to enhance user technology experiences.