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JOB DESCRIPTION:

Johnson & Johnson is recruiting for a Manager, CAR-T Operations & Analytics located in Horsham, PA.

• Develop, track, and deliver accurate data, metrics, and reports to support CAR-T order fulfillment. Provide analytics support for CARVYKTI® stakeholder groups (including leadership/alliance dashboards) and reviews to inform performance and health of order fulfillment program
• Serve as core CAR-T Data Governance team member and Commercial Operations lead for any order level data requests/inquiries across the CARVYKTI® order journey to ensure appropriate use of patient data internally and across the alliance.
• Partner with cross functional partners (SIA, Supply Chain, JJIT, etc.) to craft and evolve data & analytics strategy for CAR-T Order Fulfillment teams
• Manage contractors/vendors that are responsible for executing against Data and Reporting strategies. This includes management of data lakes/platforms as well as creation and maintenance of new reports and dashboards used both internally (home office and field-based employees) and externally with customers (treatment centers).
• Train in-house and field-facing teams on appropriate use of data and dashboards that are used both internally and externally with customers.
• Recommend metrics & KPIs to measure outcomes? as program expands and evolves to help ensure outstanding customer experience.
• In partnership with JJIT, oversee both front and back-end technology enhancements and implementations required to help improve the CAR-T Order Fulfillment experience as the team continues to scale.
• Measure & communicate effectiveness of data & analytics program, including the improvements brought forth with AI and other technologies.
• Through VOC, data & analytics, and Market Research, identify new ways & processes the team can deliver superior customer experience
• Train internal stakeholders (home office and customer/field facing teams) on internal and external dashboards/technology improvements and bring customer-facing and/or training materials through the appropriate review and approval channels (i.e. CAC, iMPROVE, etc.)
• Additional duties assigned by manager