JOB SUMMARY:

The Career Center Manager (CCM) oversees the operations and the service delivery system of the Career Center and provides guidance to staff on the implementation of workforce development programs. The CCM is responsible for the performance of the Career Center, the proper implementation of procedures and activities, and compliance with all applicable Federal, State and Local standards.

REQUIRED SKILLS/ABILITIES:

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of effective case management and counseling. Sensitive to individual needs and able to communicate and response with diverse customers.
• Can effectively handle and resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Knowledge of principles and processes for providing exceptional customer services. This may include needs assessment, setting quality service standards and evaluating customer satisfaction.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop strategies and solutions. Ability to analyze and interpret information and data and provide relevant feedback for action.

EDUCATION AND EXPERIENCE:

• Undergraduate degree from an accredited university or college in a relevant field of study and five (5) years of relevant experience, to include three (3) years of supervisory experience required.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

• Oversees the day-to-day operations and activities in the career center and makes recommendations for necessary improvements.
• Collaborates with Management in the preparation, design, and implementation of center budget. To Include the prudent use of company resources, accounting of assets and monitoring performance to plan.
• Advises, mentors, trains, and motivates staff to achieve career center objectives and workforce system goals while meeting customer needs.
• Collaborates with workforce system stakeholders, develops partnerships, and maintains meaningful relationships for the benefit of our customers and acts as liaison to community organizations.
• Performs other related duties as assigned.