Manager, Carrier Performance & Delivery at Cozey

Mount Royal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Carrier Performance, Delivery Execution, Carrier Relationships, Operational Execution, Performance Management, Delivery Partner Strategy, Process Building, Data-Driven, Technology-Forward, Continuous Improvement, Customer-Centric Thinking, Capacity Planning, KPI Ownership, Root-Cause Analysis, Stakeholder Management, Vendor Management

Industry

Furniture and Home Furnishings Manufacturing

Description

The mission of the Manager, Carrier Performance & Delivery at Cozey The Manager, Carrier Performance & Delivery, reporting to Terry Fisch, Vice-President, Fulfillment & Logistics Operations, will lead and manage Cozey’s carrier performance and delivery execution across markets. This role takes strong ownership of the day-to-day performance of our delivery ecosystem, including carrier relationships, operational execution, and performance management. The Manager will play a key role in shaping and executing our delivery partner strategy, building scalable processes, and ensuring every shipment—from checkout to final delivery—reflects Cozey’s commitment to excellence. The ideal candidate is data-driven, technology-forward, and thrives in environments where accountability, continuous improvement, and customer-centric thinking are paramount. What you’ll be doing Manage a multi-country courier network, ensuring the right partner mix to meet speed, reliability, cost, and coverage goals. Own and maintain strong partnerships with carriers through SLAs, performance reviews, negotiations, and capacity planning. Own outbound service KPIs and drive performance through dashboards, scorecards, and root-cause analysis. Lead carrier and cross-functional initiatives to resolve systemic issues and improve delivery predictability and customer satisfaction. Collaborate with carriers to design customer-centric delivery solutions, including value-added and white-glove services. Own key cost drivers, partnering with Finance to forecast, model, and control shipping spend. Leverage technology, automation, and data insights to optimize costs, improve tracking accuracy, and enhance visibility across the delivery network. Contribute to and help execute a scalable logistics technology roadmap that supports reliability, reduces exceptions, and enables expansion into new markets. We’d love to hear from you if you have 6+ years of experience in logistics, transportation, carrier performance, or outbound delivery operations. Experience operating in multi-country, multi-site, and multi-partner logistics environments. Experience in high-volume e-commerce or courier-driven operations. Strong technical aptitude with logistics systems, data tools, and API-driven integrations. Proven ability to connect operational performance to customer experience outcomes. A track record of driving carrier performance, accountability, and continuous improvement. Excellent communication, stakeholder management, and vendor-management skills. A deep understanding of carrier workflows, service metrics, and exception management. We care about you A competitive salary and comprehensive benefits package. Endless opportunities for personal and professional growth in a fast-growing start-up. A generous PTO policy that allows you the time you need to recharge. A role where your decisions and ownership directly influence operations and growth. A welcoming, inclusive workspace where everyone is heard and valued. Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

Responsibilities

This role is responsible for leading and managing the company's carrier performance and delivery execution across various markets, taking ownership of the daily performance of the delivery ecosystem including carrier relationships and operational execution. The manager will shape and execute the delivery partner strategy, build scalable processes, and ensure shipment excellence from checkout to final delivery.