Manager, Case Management at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Processes, Communication Skills, Interpersonal Skills, Empathy, Problem-Solving, Analytical Skills, Organizational Skills, Time Management

Industry

Insurance

Description

Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To drive utilization of preferred partners services and increase customers’ satisfaction. Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To drive utilisation of preferred partners services and increase customers’ satisfaction. • Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers • Coordinate cashless admissions with healthcare facilities in a timely manner and maintaining accurate records of arrangements • Facilitate communication between customers, agents, healthcare providers including hospitals and doctors • Follow up on the medical journey with customers timely including visitation in hospitals to provide emotional support and guidance throughout the patient journey • Collaborate with internal teams to ensure seamless service delivery • On call standby to attend to incoming cases after office hours on rotation basis • Undertake any other ad-hoc projects as assigned. Minimum 3 years of experience in healthcare or insurance industry will be advantageous • Strong understanding of healthcare processes and procedures • Excellent communication and interpersonal skills • Ability to empathize with patients and families • Strong problem-solving and analytical skills, with ability to think critically and creatively • Strong organizational and time management skills

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Responsibilities

The Manager, Case Management will provide personalized support and coordination of medical services to patients, ensuring seamless communication between policyholders, financial representatives, and medical providers. The role includes coordinating patient care, managing referrals, and facilitating cashless admissions.