Division: Northern CPPYJ
Location:Redfern, NSW, AU, 2016 Chatswood, NSW, AU, 2057 Hurstville, NSW, AU, 2220 Pennant Hills, NSW, AU, 2120 Sutherland, NSW, AU, 2232 Burwood, NSW, AU, 2134 Strawberry Hill, NSW, AU, 2012 Lakemba, NSW, AU, 2195
Req ID: 74707

THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

Our Community Service Centres (CSC) are looking for committed, compassionate, and resilient leaders with a passion to empower people to improve the lives of children and families in NSW. The Manager Casework role requires you to have a mix of knowledge, skills and values to empower, mentor and provide strategic direction to a team of Caseworkers and Casework Support Workers.

WHAT YOU’LL DO

As a Manager of our CSC, you will monitor and establish daily priorities and resource allocations for Caseworkers. You will ensure the implementation of high-quality work that meets best practice standards to improve the life experiences of vulnerable children, young people, and families at risk.

Your day-to-day duties may include:

• Practising effective group and individual supervision,
• Leading practice change and implementation through feedback on casework, and coaching support.
• Quality assurance of records for children and young people in Out of Home care to ensure case practice aligns with the standards of the office of the Children’s Guardian.
• Preparation and review legal documentation, briefings and correspondence ensuring responses are accurate.
• Initiating court proceedings as the official applicant and providing support and guidance to caseworkers in matters such as appeal proceedings in District and Supreme Courts in a timely manner.
• Managing and supporting staff with time frames, work allocation and performance management when required.
• Ongoing professional development and collaboration across the agency and with community partners.
• Contributing to operational and policy issues and change management strategies which support the agency goals and objectives.
• Consulting with management on a suitable course of action in matters that are sensitive, high-risk or business-critical.

DOWNLOAD THE ROLE DESCRIPTION

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Can you describe an instance where you had to manage competing priorities? What were these priorities, and how did you ensure each was addressed effectively? Additionally, how did you meet the expectations of our stakeholders during this time?
• As a Manager Casework you will lead and manage a team of caseworkers who provide services to vulnerable children, young people and their families. Please describe how you have/would set performance expectations for a team and lead them to achieve these expectations