Manager Casework at NSW Government Department of Communities and Justice

Charlestown, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

142665.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Casework management, Team leadership, Staff supervision, Trauma informed care, Performance management, Legal documentation, Strategic planning, Conflict resolution, Mentoring, Quality assurance, Stakeholder engagement, Change management, Risk assessment, Court representation, Policy development

Industry

Government Administration

Description

Manager Casework This is a Talent Pool recruitment for future Ongoing and Temporary opportunities that may arise across our Hunter Central Coast District. Locations: Newcastle, Mayfield, Charlestown, Cessnock, Maitland, Muswellbrook, Raymond Terrace and Tuggerah. Salary: Grade 9/10, $125,464 - $142,665 pa plus superannuation and annual leave loading. Your role Hunter Central Coast District is looking for committed, compassionate, courageous and resilient leaders with a passion to empower people to improve the lives of children and families in NSW. The Manager Casework role is all-embracing, and it requires you to have a mix of knowledge, skills and values that will enable you to empower, mentor and provide strategic direction to a team of Caseworkers and Casework Support Workers. What you’ll do As a Manager Casework you will monitor and establish daily priorities and resource allocations for Caseworkers. You will nurture high quality work encouraging a culture of best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk. Your day-to-day duties may include: Practising effective group and individual supervision, Leading practice and practice change, reform and implementation through feedback, quality assurance processes, mentoring and other practice support assistance. Quality assurance of information and records for children and young people to ensure practice aligns with the standards of the Office of the Children’s Guardian. Preparation and review of legal documentation, briefings and correspondence ensuring responses are accurate, meet deadlines and are of a consistently high standard. Initiate court proceedings as the official applicant and model litigant. Provide instruction, support, and guidance to Caseworkers in all court matters, including the Children’s Court, and where required, the Federal Circuit and Family Court of Australia (FCFCOA), District, and Supreme Courts. Managing and supporting staff with time frames, work allocation and performance management when required. Engage in ongoing professional development and foster collaboration across the agency and with community, government and non-government partners — including Grandmothers Against Removal (GMAR), Aboriginal Community Controlled Organisations (ACCOs), and Aboriginal Community Controlled Mechanisms (ACCMs) — to strengthen consultation, partnerships, and outcomes for children, young people, and families. Contributing to operational and policy issues and change management strategies in support of agency goals and objectives. Engage in consultation with senior leaders and executives to determine appropriate courses of action in matters that are sensitive, high-risk, or critical to business operations. What we’re looking for Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline. Demonstrated experience in applying best practice casework with children, young people and their families. Experience leading and managing teams in complex and challenging situations, including a high-volume work area. A demonstrated understanding of trauma informed care and the impact poverty, trauma and violence have on children and their families. A valid driver’s licence, as travel is a requirement of the role. Appointments are subject to reference checks and the following pre-employment checks: National Criminal History Record Check in accordance with the Disability Inclusion Act 2014 Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012 Download the role description. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career. Flexible, autonomous work environment. Competitive pay and conditions. Training and development opportunities to build and maintain capabilities. Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: Knowledge from research and legislation is essential to help Manager Casework make difficult and complex decisions about the safety and development of children and families. Please describe a time where it was critical for you to refer to research and legislation to make a decision. What process did you go through and what was the result? As a Manager Casework you will lead and manage a team of caseworkers who provide services to vulnerable children, young people and their families. Please describe how you have/would set performance expectations for a team and lead them to achieve these expectations. Applications close Sunday, 10 May 2026 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karman Sawyer on 02 4321 7518 or via email to Karman.Sawyer@dcj.nsw.gov.au. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to Ashlee.Roberts@dcj.nsw.gov.au or on 02 9765 4083. Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site. Other Information A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

The Manager Casework provides strategic direction, supervision, and resource allocation to a team of caseworkers to improve outcomes for vulnerable children and families. They are responsible for ensuring practice standards, managing court proceedings, and fostering collaboration with community and government partners.