Manager, Change Management (Product Operations) at Gartner

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Operations, Sales Operations, Marketing Technology, Pendo, WalkMe, Platform Administration, Guide Creation, Resource Center Management, Technical Implementation, Data Integration, Workflow Documentation, User Segmentation, Data Analysis, Process Optimization, Salesforce, CSS Selectors

Industry

Market Research

Description

Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales & services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world. About the Role: We are seeking a detail-oriented, technically proficient Manager of Product Operations to serve as the primary administrator and technical lead for our Pendo platform. Reporting to the Associate Director of Product Leadership, you will be the "daily driver" of Pendo, responsible for translating high-level strategy into functional workflows, guides, and data insights. You will bridge the gap between business needs and technical setup, ensuring our Sales and Service teams have a seamless digital experience. What You’ll Do: Platform Administration: Manage the day-to-day health of Pendo, including tagging, high-fidelity guide creation, and maintaining the resource center. Technical Implementation: Partner closely with IT and Tech teams to manage the Pendo snippet, troubleshoot installation issues, and ensure data flows correctly between Pendo and our CRM. Workflow Documentation: Build and maintain internal playbooks, governance guides, and standard operating procedures (SOPs) for how Pendo is used across the organization. User Segmentation & Analysis: Build complex user segments based on Sales and Service behaviors; perform regular deep dives into usage data to identify where users are getting "stuck." Process Optimization: Deeply immerse yourself in Sales and Service workflows to ensure in-app guides feel native to the user's actual daily tasks and departmental goals. Tactical Execution: Support the Associate Director by transforming strategic initiatives into actionable project plans, tracking progress, and managing technical dependencies. What you will need : 5+ years of experience in Product Operations, Sales Operations, or Marketing Technology. Power-User Status: Deep, hands-on experience with Pendo (or a similar DAP like WalkMe) is preferred. Should be comfortable with advanced guide triggers and analytics. Technical Literacy: Comfort working with IT teams; ability to speak their language regarding CSS selectors, HTML, and data integrations. Domain Expertise: A strong understanding of Salesforce and the typical lifecycle of a Sales/Service professional. Analytical Mindset: You enjoy digging into data to find the "why" behind user behavior and can translate those findings into clear reports. Operational Rigor: You are someone who loves a clean workflow and a well-documented process. Bachelor’s degree required. What you will get : Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities #LI-AS14 #GSSO Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:108501 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Responsibilities

This role serves as the primary administrator and technical lead for the Pendo platform, responsible for translating strategy into functional workflows, guides, and data insights for Sales and Service teams. Key duties include platform health management, technical integration partnership with IT, and building complex user segments based on behavior.