ABOUT US:

Chatime is a Taiwanese brand that was founded in 2005 with over 1000 retail outlets across countries in Taiwan, Canada, USA and 13 other countries. We provide our stylish and health-conscious customers with various selections of freshly brewed tea beverages, infused with different natural flavors.
Chatime is on a mission to become known for developing tomorrow’s leaders; young individuals who want to be inspired and have aspirations to learn, grow, and be better everyday. You are a person who wants to make a positive impact on your customers, within your team, and your local community. We strive to provide opportunities for youth to develop resilience, humility, and kindness, which are imperative characteristics for success in any future career path.

JOB DESCRIPTION:

We are seeking a highly motivated and experienced Store Manager to lead our team and oversee daily operations. The ideal candidate will ensure a high standard of customer service, maintain operational efficiency, and drive business growth while fostering a positive work culture.

QUALIFICATIONS:

• 1+ Years, Previous experience in a management role within a QSR or fast-food environment
• Strong leadership, communication, and interpersonal skills
• Ability to multitask and work in a fast-paced setting
• Excellent problem-solving and decision-making abilities
• Proficiency in basic financial and inventory management
• Availability to work flexible hours, including weekends and holidays
• High school diploma or equivalent (college degree preferred)

• Oversee daily store operations, including food preparation, customer service, and inventory management
• Lead, train, and motivate a team to meet performance and sales goals
• Ensure compliance with health, safety, and sanitation regulations
• Manage scheduling, payroll, and labor costs effectively
• Monitor and control inventory to minimize waste and maximize profitability
• Handle customer inquiries, complaints, and feedback professionally
• Implement marketing and promotional initiatives to drive sales
• Maintain a clean and organized restaurant environment
• Conduct regular performance evaluations and provide coaching to team members
• Ensure that all product presentation is maintained to company standards
• Analyze product sales performance and inventory needs by maintaining appropriate inventory levels and adjusting when required to avoid stock outs
• Manage invoices, checklists and schedules
• Identify and discuss operational issues/concerns with Operating Manager
• Constant drive to build sales and improve profitability by leveraging business acumen, efficiency and problem-solving skills
• Regularly utilize store inventory audits to ensure consistent inventory control
• Maintain a consistently clean and well-maintained sales floor and stock room
• Ensure that all team members are properly trained to use all equipment in the store
• Maintain an effective cleaning schedule to prolong the life of all equipment
• Effectively work with Operations Manager to quickly repair equipment related issues to maintain regular business flow