Manager, Claims & Insurance

at  CMACGM

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Summary
Reporting to the Deputy General Counsel, we are seeking a highly motivated and experienced Claims and Insurance Manager to oversee CMA CGM’s cargo claims management process and perform the day-to-day cargo claims as well.

Responsibilities

• Responsible in handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents
• Ensure that all cargo claims/lawsuits are responded and concluded with minimal interruptions to operations/markets
• Ensure that cargo claims settlements are based on best possible terms
• Identify potential third-party liability and actively pursue cargo claims recovery
• Pursue and follow up cargo claims reimbursement from insurer
• Responsible in conducting cargo claims and system training as required
• Support Deputy General Counsel to co-ordinate claims responses in major incidents
• Support Deputy General Counsel with quarterly reporting
• Identify and address process/knowledge gaps to manage the legal and financial exposure faced by the firm in terms of contractual clauses, operational practices etc.
• Advise operations team on non-standard situations which arise, including pre-carriage, pre-delivery and post-delivery phase
• Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed
• Handle CMA CGM’s inhouse self retained Serenity claims based on Serenity SOP
• Handle CMA CGM’s Elite customers based on HO Elite SOP

Minimum Requirements

• Bachelor’s degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred
• 5-8 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents.
• Strong knowledge of maritime laws and conventions related to cargo liabilities
• Hands-on individual with excellent communication skills and proven supervisory abilities
• In-depth knowledge of the container liner industry is preferred
• Resilient with a sense of urgency and the ability to work well under demanding timelines
• Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc.

*This role is opened for local employment only.
*Salary package (local) & job title shall commensurate with experience.
*Kindly note that only short-listed applicants will be contacted.
* By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.
Come along on CMA CGM’s adventure

• Responsible in handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents
• Ensure that all cargo claims/lawsuits are responded and concluded with minimal interruptions to operations/markets
• Ensure that cargo claims settlements are based on best possible terms
• Identify potential third-party liability and actively pursue cargo claims recovery
• Pursue and follow up cargo claims reimbursement from insurer
• Responsible in conducting cargo claims and system training as required
• Support Deputy General Counsel to co-ordinate claims responses in major incidents
• Support Deputy General Counsel with quarterly reporting
• Identify and address process/knowledge gaps to manage the legal and financial exposure faced by the firm in terms of contractual clauses, operational practices etc.
• Advise operations team on non-standard situations which arise, including pre-carriage, pre-delivery and post-delivery phase
• Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed
• Handle CMA CGM’s inhouse self retained Serenity claims based on Serenity SOP
• Handle CMA CGM’s Elite customers based on HO Elite SO