EDUCATIONAL QUALIFICATION* AND EXPERIENCE REQUIREMENTS

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Manager – Client Services
Senior Manager – Client Services (Higher Proficiency)

MINIMUM EXPERIENCE:

14+ years for BE or Liberal Arts graduate or 12+ years for MBA graduate.

KNOWLEDGE:

Deeper industry domain knowledge.

SKILLS:

People management skills.

ROLE DESIGNATION

Manager – Client Services
Senior Manager – Client Services (Higher Proficiency)

KNOWLEDGE, SKILLS REQUIRED FOR THE ROLE

Knowledge: Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal & contracting issues.
Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills (a good sense of humor is an advantage).

TASKS:

Assist BDMs with pursuits of prospects outside his account(s); Mentor EM proficiency Level 2