Manager, Client Success - VP at Morgan Stanley

Sandy, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Interaction, Communication Tactics, Performance Management, Employee Development, Client Satisfaction, Problem Solving, Project Management, Customer Service, Team Management, Relationship Building, Training, Process Improvement, Written Communication, Oral Communication, Presentation Skills, Diversity and Inclusion

Industry

Financial Services

Description

Manages Client Success Managers with respect to client interaction, communication tactics and processes. Facilitates the recruiting, training, and performance management and development of Client Success Managers Evaluating internal and external client processes for greater efficiency and scalability, making recommendations and changes as needed Establishes new processes to leverage existing technologies and practices for greater efficiency and scalability Supports the Client Success Management team during client escalations as required Assists with internal team communications and education, as needed Ensures client relationships with respect to account administration for the client base are intact and proactively cultivated, ensuring client satisfaction levels with respect to the client base are maintained and increased appropriately Bachelor's degree in business, commerce or related field is preferred or equivalent experience. High School diploma or equivalent required Demonstrated success with managing a team of direct reports and actively cultivating employee development Certified Equity Professional (CEP) preferred Relevant industry (technology/financial services/equity compensation) experience considered an asset Experience managing and measuring client satisfaction levels and ongoing initiatives, including identifying opportunities for improvement in tools and processes Proven ability to effectively communicate, build relationships, manage, and lead a diverse range of personalities and roles both internally and externally Ability to problem solve, design, and implement new procedures, and train staff Demonstrated ability to manage, multi-task, prioritize and maintain multiple projects, tasks, clients, and activities with changing priorities Demonstrated excellence in customer service, including proven ability to become a “trusted advisor” with senior members of client organizations Excellent written and oral communication and presentation skills, particularly in conversation with executive-level decision makers Proven, superior problem-solving skills and abilities, including the ability to make sound decisions and find viable solutions under tight timelines and in ambiguous circumstances Project management experience would be an asset; formal Project Management education is not a requirement Demonstrated success with explaining complex issues or topics to non-expert team members & customers Fluency in spoken and written English is a must; fluency in other languages considered an asset Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

The Manager, Client Success - VP oversees Client Success Managers, focusing on client interaction and communication processes. They evaluate client processes for efficiency and support the team during escalations while ensuring client satisfaction is maintained and improved.