Job Summary
Manager Clinical Informatics Support, Clinical Informatics, Full Time Hybrid Jacksonville, Baptist Medical Center.
The Manager of Clinical Informatics Support leads a team responsible for optimizing and supporting Epic and other clinical information systems to enhance patient care and operational efficiency. This role oversees system implementation, workflow analysis, data integrity, and end-user support, ensuring that technology solutions align with clinical best practices and regulatory requirements. The manager serves as a liaison between clinical staff, IT, and leadership, driving continuous improvement, training initiatives, and innovation in clinical informatics.
For more than 25 years, health care consumers have named Baptist Health the “most preferred healthcare provider” in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America’s top employers for diversity.
Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

• Provides on-site user support to all levels of direct patient care providers for the proper, effective, safe and efficient use of clinical information systems and equipment.
• Trouble-shoots issues and provides in-person re-training for users where appropriate.
• Log unresolved support issues to appropriate EMR Analyst teams and follow up to ensure resolution.
• Mentor and develops expertise in the use of clinical information systems among the direct care providers in order to improve patient care delivery. Responsible for on-site user assistance with system navigation, troubleshooting of clinical application software, and patient monitor issue.
• Collaborates with Multidisciplinary Directors and Medical Directors to plan, implement and evaluate effectiveness of systems and services.
• Promotes both internal and external customer service through the support of clinical systems and standards which reflect that goal.
• Provides leadership to properly use clinical information systems in a way that ensures quality patient care outcomes.
• Manages professional employees and/or supervisors. Has accountability for the performance and results of a team within own area of specialty. Adapts departmental plans and priorities to address resource and operational challenges.
• Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from Director and VP of Clinical Informatics.
• Provides technical guidance to employees, colleagues, and customers.