Manager, Clinical Operations at InnovAge

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

85000.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Operational Efficiency, Stakeholder Engagement, Relationship Management, Strategic Thinking, Problem Solving, Interpersonal Skills, Business Writing, Data Analysis, Calendar Management, Meeting Coordination, Travel Coordination, Supervision, Mentoring, Communication, Logistics

Industry

Hospitals and Health Care

Description

The Manager, Clinical Operations serves as a strategic partner to the CMO, CNO, and National Medical Officer, providing high-level operational, administrative, and project management support. This role is responsible for optimizing executive workflows, driving cross-functional initiatives, and ensuring seamless coordination across the Office of the CMO and broader organization. The position requires exceptional organizational skills, discretion, and the ability to manage complex priorities in a dynamic environment. Essential Functions and Work Responsibilities Strategic Project & Performance Management Lead and support strategic initiatives, collaborating with project leads and stakeholders to drive participant-centered care improvements across multiple centers. Coordinate and reschedule subject matter expert (SME) interviews, proactively communicating with stakeholders to ensure participation. Capture and distribute detailed meeting minutes, maintaining documentation quality and project transparency. Collaborate with other departments to enhance meeting effectiveness, structure, and outcomes. Support employee engagement and appreciation efforts, contributing to a positive workplace culture. Submit purchase orders and manage procurement processes to support operational efficiency. Assist cross-functional teams with logistics for onsite and offsite meetings. Survey & Data Management Collaborate with quality teams to design, deploy, and analyze surveys tailored to project goals. Develop targeted distribution strategies and communication plans to maximize participation. Deliver training on survey creation, accessibility, and data privacy best practices. Provide real-time support and resources to reinforce learning and operational improvements. Executive Administrative & Operational Support Serve as the primary point of contact for internal and external stakeholders on all matters related to the CMO, CNO, and Regional Medical Officer. Manage an extremely active calendar, including scheduling, coordinating meetings, conference calls, and executive events in Microsoft Outlook and Teams. Organize, prioritize, and summarize incoming communications, requests, and meeting materials. Draft, format, edit, and proofread correspondence, documents, presentations, and organizational charts. Conduct research and analyze data for executive communications and presentations. Coordinate complex travel arrangements and itineraries for the CMO, CNO, Regional Medical Officer and senior leadership. Oversee credit card reconciliations, mileage, and expense reports, ensuring timely processing and budget adherence. Supervise and mentor Practice Managers, including quality support for the East, fostering a culture of collaboration and excellence. Initiate and communicate department meetings, prepare agendas, take minutes, and follow up on action items. Maintain formal and informal working relationships to execute directives from the CMO, CNO, and Regional Medical Officer. This includes overseeing Practice Managers as direct reports. Support external committee appointments and Board-related activities as needed. Technology & Collaboration Tools Leverage Microsoft Teams, CoPilot, and Word for collaborative notetaking, document sharing, and centralized access to project materials. Solicit feedback on preferred formats and recommend digital solutions to streamline workflows Travel Requirements Travel Estimated Percent of time Spent – 5% to 10% Travel between local InnovAge worksites Overnight travel out of state Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education Bachelor’s degree from an accredited college or university. Work Experience and Qualifications Minimum of six (6) years of experience supporting senior/executive staff and Board of Directors. Demonstrated ability to exercise sound judgment, manage multiple priorities, and work independently. High degree of personal integrity and strong interpersonal skills. Exemplary business writing, editing, and verbal communication skills. Intermediate to advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, Access). Experience supervising and developing staff. Core Competencies: Strategic thinking and problem-solving. Operational efficiency and attention to detail. Stakeholder engagement and relationship management. Adaptability and proactive initiative. PREFERRED Bilingual proficiency. Experience in healthcare operations, project management, and cross-functional collaboration. InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. $77,400-$85,000 Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities

The Manager, Clinical Operations provides high-level operational, administrative, and project management support to senior executives. This role involves optimizing workflows, driving initiatives, and ensuring coordination across the organization.