MANAGER, CLINICAL SERVICES, FT

at  Niagara Health System

At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied team members, and financial stability.
In alignment with the Mission and Values of Niagara Health, we are looking for a dynamic leader who excels at engaging people, promoting quality, building successful teams, planning and decision making. Reporting to the Director of Patient Care, the successful candidate will provide leadership in management of the Kidney Care and Regional Diabetes Programs.
Duties include the delivery of quality patient care and safety in accordance with established program and hospital policies and procedures, legislative requirements, Standards of Practice and the NH Strategic Plan. The Clinical Manager has responsibility and accountability for quality patient care and staff performance and is accountable for customer service and risk management, implementation and evaluation of quality improvement initiatives/critical success factors and metrics as determined by Niagara Health. In this role, you will be accountable for the patient experience, patient flow, day to day operations, people management, fiscal stewardship, risk management and safety, and the provision of high-quality care.
We are seeking a highly motivated, self-directed, results oriented leader who consistently demonstrates an innovative, creative, and collaborative management style. The successful candidate will foster an environment of clinical excellence, in partnership with patients and in alignment with Niagara Health’s mission and values.

QUALIFICATIONS:

o Current registration in good standing with the College of Nurses of Ontario or registration with a Health Professional College
o Bachelor of Science in Nursing or related university degree; Master’s degree preferred.
o Education and experience in chronic disease management and renal care.
o Three to five years of leadership experience, or an equivalent combination of educational training and experience.
o Working knowledge of the Public Hospitals Act, regulated legislation, labour agreements, hospital policies and procedures.
o Knowledge and application of evidence-based practice.
o Demonstrated ability to lead teams and work effectively within an interdisciplinary team.
o Demonstrated ability to network with Outpatient and Community Programs to facilitate seamless transitions in care.
o Demonstrated ability to manage a diversified workload with rapidly changing priorities & challenging deadlines.
o Demonstrated project management skills.
o Evidence of effective customer service, judgment, critical thinking and decision-making skills.
o Demonstrated excellent leadership, communication, interpersonal and organizational skills.
o Flexible, self-directed and able to multi-task.
o Demonstrated commitment to continuing education in healthcare or business.
o Ability to work in a matrix model, i.e. program and site.
o Consistent and regular attendance required
o Vaccines (COVID-19 and others) are a new hire requirement of the job unless you have an exemption based on medical or on a ground pursuant to the Ontario Human Rights Code.
o Proficiency in both official languages (English & French) will be considered an asset.
Recruitment Specialist: Christine Callaghan
We are especially interested in connecting if you…
Value diversity, equity and inclusion;
Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;
Identify as a member of one or more of the following equity-deserving groups: Indigenous, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas.
Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Please refer the Job description for details