Manager - Cluster Operations - Express Logistics at We One

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cost Management, Operations Review, Operational Efficiency, Cost Effectiveness, Team Management, Labour Management, Safety Compliance, Legal Compliance, Customer Satisfaction, Service Levels, Talent Pipeline, Communication Skills, Planning Skills, Interpersonal Skills, Continuous Improvement, Influencing

Industry

Professional Services

Description

FILING INFORMATION Position Manager – Cluster Operations Department Express Business, Operations Location Multiple Band 3 Reporting To DGM – Regional Operations ROLES & RESPONSIBILITIES Key responsibilities Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered. Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs. Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches. Ensure complete adherence to safety, tax and legal non compliances as communicated by HO Proposed corrective and preventive measures in case of misconduct or deviation from standard setting Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates. Ensure highest customer satisfaction through amazing service levels Constantly interact with all existing customers. Identify suitable team members based on the required job profiles. Governed by the rules of work safety and is responsible for training new employees in this area Constantly nurture and motivate all the team members Identify and maintain pipeline of talent. QUALIFICATIONS & COMPETENCIES Minimum of 7-10 years of experience in leading teams in the Express Business. Experience of handling labour / placement of vehicles. Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders. Demonstration of strong planning skills essential Good interpersonal skills and ability to effectively work with senior leadership. Strong desire to improve our service, products, and processes, with ability to drive continuous improvement. Ability to impact organization results through influence across organizational boundaries. Strong networker, influencer, and team player.

Responsibilities

The manager will own cluster costs, ensuring budgets are met while being responsible for the operations of Branches and Hubs, focusing on efficiency and cost-effectiveness. Key duties include managing teams, ensuring labor and resources are available, and maintaining the highest customer satisfaction levels.