BUSINESS LINE: MID-MARKET, COMMERCIAL

Hours Per Week: 35 (Full-Time)
Location: Edmonton, Alberta - Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)
Job Duration: Full-Time, Permanent

WHO WE ARE

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

THE ROLE AT NFP

Our growing Mid-Market Commercial Team is seeking to hire a Team Manager who will work towards creating a trusting People First environment on an award-winning team by building trust & strong relationships for our Edmonton, Alberta office.
You will lead the charge of managing organizational service plans by driving optimal performance through employees and supporting units. You will also be tasked with overseeing the activities and performance of your service team by tracking team goals, setting individual goals & targets, facilitating regular one-on-one meetings and hosting bi-monthly commercial service team meetings.

WHAT YOU’LL DO

• People Management: Recruit, retain, and engage a high-quality team. Enhance the employee experience and promote high levels of morale through positive leadership, clear and regular communications, and timely employee recognition/feedback.
• Operations & Special Projects: Continuously maximize internal and external client satisfaction by ensuring company goals are strived for following NFP best practices and expectations. Manage and be a key contributor to special projects as assigned
• Client Service & Market Relationship Management: Stay connected to day-to-day operations through active client management and be a lead the team through complex renewals/new business opportunities from end-to-end (submission, marketing, proposal, binding, invoicing, etc.). Effectively maximize relationships with carriers and service providers.
• Team Leadership & Professional Development: Provide mentorship, training, education, guidance, monitoring of Team Members. Invest time in value-added training and development and apply the learning gained.