Manager - Commercial Operations at Lilly

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Force Effectiveness, Incentive Compensation, Forecasting, Performance Measurement, CRM Enablement, Data Analytics, Business Intelligence, Stakeholder Management, Strategic Decision-Making, Scenario Modelling, Data Governance, SQL, PowerBI, Veeva CRM, Data Quality, Coaching

Industry

Pharmaceutical Manufacturing

Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Customer Insights Manager is an individual contributor role responsible for delivering high‑quality insights, analytics and Sales Force Effectiveness (SFE) support to enable strong commercial decision‑making and execution across the affiliate. The role partners closely with sales, marketing and cross‑functional stakeholders to translate data into practical insights across performance measurement, forecasting, CRM enablement and incentive programs. Working in a matrixed environment, the Customer Insights Manager collaborates with regional and global teams to ensure alignment with broader analytics priorities and standards. Success in the role is defined by the ability to turn complex data into clear, actionable insights that are embedded into day‑to‑day commercial decision‑making and drive continuous improvement. Responsibilities Sales force effectiveness and commercial enablement Drive the delivery of Sales Force Effectiveness (SFE) initiatives, including sizing, targeting, territory alignment and call plan optimisation, using advanced analytics and business intelligence to support field force execution and excellence. Oversee the design, governance and ongoing management of incentive compensation programs aligned with brand strategy and sales forecasts, working closely with GOSO (Global Operations Strategy Organization) and the Incentives Committee. Customer insights, performance and decision support Act as the primary Insights & Analytics business partner to commercial and cross‑functional leaders, delivering clear, actionable insights to inform forecasting, strategic decision‑making and execution. Own brand and therapy area performance measurement, including developing dashboards and reports to support local and global business reviews Synthesize complex datasets into clear, compelling stories and present insights and recommendations to senior leadership with confidence and influence. Forecasting, planning and market understanding Lead the development of short‑ and long‑range patient and epidemiology forecasts, including scenario modelling and assumption development, to support key business processes such as Business Planning, regular Forecast cycles and Customer Planning. Ensure forecasts and insights are grounded in a deep understanding of market dynamics, customer behavior and competitive activity. Continuous improvement and implementation Lead the design, implementation and continuous improvement of CRM systems, analytics tools and supporting processes to enable commercial objectives and effective decision‑making. Drive implementation of analytics tools and processes, ensuring outputs are trusted, understood and embedded into day‑to‑day commercial decision‑making, as well as conducting necessary training. Partner with regional and global counterparts to support the local execution of Data & Analytics roadmaps, aligning affiliate needs with broader platform and capability strategies. Leadership, collaboration and ways of working Provide coaching and guidance for insights and analytics team members (onshore and offshore), focusing on quality, timeliness and business impact. Lead and influence team members located overseas, driving collaboration and outcomes without direct authority through strong communication, relationship‑building and stakeholder management. Drive knowledge sharing and best‑practice adoption across insights, analytics, data modernisation and visualisation, including the development of guidance and standards at affiliate level. Governance, compliance and data integrity Ensure all analytics, insights and data usage adhere to internal governance standards, privacy requirements and relevant industry codes, embedding responsible, compliant and ethical use of data. Promote high standards of data quality, transparency and documentation to ensure confidence in insights and decision‑making. Qualifications Experience and domain knowledge and education Minimum 7 years’ relevant experience in customer insights, analytics, business intelligence, data science or commercial analytics within pharma or biotech Strong understanding of pharma/biotech data sources (e.g. Veeva CRM, IQVIA, AIHW, epidemiology), with the ability to select and combine the right data to answer commercial business questions. Demonstrated experience supporting commercial decision‑making, such as SFE, performance tracking, forecasting or brand planning. Degree in Business, Economics, Statistics, Engineering, Life Sciences or related degree preferred. MBA would be highly desirable. Business partnering and collabration skills Excellent strategic thinking skills, with the ability to synthesise large volumes of information into clear, logically structured and visually compelling insights. Strong stakeholder management and collaboration skills, with the ability to work effectively across functions and with senior leaders. Highly effective communication and presentation skills, particularly in executive and leadership‑level forums. Comfortable operating in environments with ambiguity, competing priorities and imperfect data, while still forming sound recommendations. Proven ability to work effectively in matrixed organisations, including influencing and guiding offshore or global teams without direct line authority. Demonstrated learning mindset and commitment to continuous improvement, best‑practice sharing and capability uplift across analytics and insights. Analytical and technical capability Deep understanding of Veeva CRM, and similar reporting systems. Have the ability to drill into data in different databases to diagnose issues by querying data, creating flows and visualizing data patterns, anomalies, gaps and quality issues. Working knowledge of SQL, MS Fabric and PowerBI, to extract, manipulate, analyse and present data. Experience with Python, Redshift and Knime would be beneficial. Previous experience as Data Steward, such as creating hierarchical data (alignments, customer targeting) & creating Veeva reports (extracting and cleaning CRM data and understanding CRM data structures) would be a plus. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly

Responsibilities

This role is responsible for driving Sales Force Effectiveness initiatives, including territory alignment and incentive compensation oversight, while also acting as the primary Insights & Analytics business partner for commercial leaders. The manager will own brand performance measurement, synthesize complex data into actionable insights, and lead the development of patient and epidemiology forecasts.