Manager, Commercial Renewals at Culture Amp

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

155000.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Roles, Retention, Expansion, SaaS Industry, Communication Skills, Presentation Skills, Relationship Building, Sales Methodologies, Forecasting, Negotiation Tactics, Data Analytics, Time Management, Proactive Approach

Industry

Software Development

Description

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com. How you can help make a better world of work We’re looking for a strategic and people-first leader to join our team as People Leader, Commercial Renewals. In this role, you’ll lead one of our Commercial Renewals teams, responsible for driving customer contract renewals, revenue retention, and long-term customer relationships. You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, cross-functional collaboration and consistent execution against retention and upsell targets. You will: Lead the Commercial RM team responsible for driving customer contract renewals to achieve renewal and expansion goals Drive a customer-first approach, ensuring timely and strategic engagement throughout the contract lifecycle Provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal and expansion targets Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency, while driving revenue growth and delivering exceptional customer experiences Provide regular reporting on renewal and expansion forecasts, and risks to senior leadership Foster a culture of accountability, collaboration, and continuous improvement You have: Ideally 1-3 years of experience in revenue roles focused on retention, expansion or new business Proven background in the SaaS industry Strong communication and presentation skills to engage with HR professionals and executives Experience building and managing relationships within mid-market organizations Experience with sales methodologies such as MEDDPICC, forecasting, negotiation tactics, value and team-selling and overall pipeline management Proficiency in leveraging data and analytics for decision-making and influencing customer strategies Highly organized, strong time management skills and proactive For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits. The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. OTE Salary (US) $132,000—$155,000 USD We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are: Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success Programs, coaching, and budgets to help you thrive personally and professionally Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work Team budgets dedicated to team building activities and connection Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time Extended year-end breaks: An extended refresh period at the end of year Excellent parental leave and in work support program available from day 1 of joining Culture Amp 5 Social Impact Days a year to make a positive impact on the community outside of work MacBooks for you to do your best & a work from home office budget to spend on setting up your home office Medical insurance coverage for you and your family (Available for US & UK only) Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here. Please keep reading... Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience! If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com.

Responsibilities

Lead the Commercial Renewals team to drive customer contract renewals and achieve renewal and expansion goals. Ensure a customer-first approach and provide strategic direction and operational oversight to meet performance targets.