MANAGER, COMMERCIAL UNDERWRITING SUPPORT & OPERATIONS

An exciting 18-month contract opportunity in the insurance industry for an experienced leader with strong underwriting, operations, and relationship management skills. This role involves managing teams across Toronto and Markham (3 days on-site weekly, Tuesdays mandatory in Toronto), driving strategic initiatives, and mentoring staff in a dynamic, hybrid environment.

• Manage key broker and MGA operational relationships, fostering collaboration aligned to business strategy.
• Lead two core teams, providing direction to service support, underwriting support, and technical support assistants.
• Ensure quality underwriting practices through authority reviews and adherence to governance standards.
• Develop team competencies in underwriting that meet risk and control expectations.
• Negotiate solutions with broker/MGA partners on data quality, reporting, and financial discrepancies.
• Deliver project outcomes while balancing daily business demands.
• Actively lead and support projects, including strategic initiatives.
• Collaborate on standard process creation and implementation.
• Conduct performance reviews, develop team plans, and provide mentorship.
• Promote accountability and self-solution focus in the team.
• Manage KPI metrics, streamline processes, and hold regular one-on-one and team meetings.
• Identify automation and process optimization opportunities.
• Ensure continuity and SLA compliance through engagement with internal and external partners.
• Report operational performance using data analysis, addressing issues with systemic solutions.