ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.
Our mission is to strengthen vital connections that support people in need in our communities.
Our vision is to create a healthy, caring and inclusive community.
How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.
For a more in-depth to look into our work and programs, please visit: www.uwbc.ca.

EDUCATION AND EXPERIENCE

• Four-year, undergraduate degree(s) in business analysis, data analysis or data sciences
• 3+ years of management experience in a unionized environment
• Demonstrated experience in database management

REQUIRED SKILLS

• Excellent organizational, planning and management skills
• Excellent relationship management skills
• Effective oral and written communications skills
• Adaptable and nimble to address new and changing priorities
• Demonstrated project management skills
• Displays an orientation for action – takes initiative
• Able to manage in ambiguity and complexity
• Working knowledge and understanding of the social services sector in BC
• Able to travel, as required

ABOUT THIS ROLE:

The Manager is the chief steward of Helpline Services’ (HS) database and the subject matter expert for HS resource, contact and web use data. The Manager contributes to the division’s success as a member of the Helpline Services Leadership team. The Manager is responsible for planning and delivering departmental strategic outcomes. In collaboration with the Call centre Manager, the Manager, Community Insights and Analysis oversees the Resource Database team, supervises the work of the Data Analyst and works collaboratively with UWBC’s Business Intelligence (BI) and Community Impact teams to advance organizational priorities, and assists with the management of the call takers in the call centre.

DON’T MEET EVERY SINGLE REQUIREMENT? STUDIES HAVE SHOWN THAT WOMEN, PEOPLE OF COLOUR AND INDIGENOUS PEOPLE ARE LESS LIKELY TO APPLY TO ROLES UNLESS THEY MEET EVERY QUALIFICATION. AT UWBC, WE ARE DEDICATED TO JUSTICE, EQUITY, DIVERSITY, AND INCLUSION, SO IF YOU ARE EXCITED ABOUT THIS ROLE, BUT YOUR EXPERIENCE AND QUALIFICATIONS ARE NOT PERFECTLY ALIGNED, WE STILL ENCOURAGE YOU TO APPLY. YOU MAY BE JUST THE RIGHT CANDIDATE FOR THIS, OR OTHER ROLES.

This is an exempt role. This position is at $89,250.00 annually.
Candidates must live within 80 KMs (commuting distance) from our office as this position is currently a hybrid role and office attendance is required.

For success at UWBC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team membe