DESCRIPTION

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

SKILLS & QUALIFICATIONS:

• Bachelor’s Degree in Business or related field from an accredited college or university
• 3-5 years of related experience; or equivalent combination of education and industry experience.
• Ability to prepare cost savings analysis.
• Excellent organization, planning, motivation, leadership, and interpersonal skills.
• Critical thinking, complex problem solving, judgment, and decision-making ability.
• Excellent customer service skills and strong knowledge of customer service principles.
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Strong work ethic, detail-oriented, and excellent organizational and multitasking skills.
• Proficiency in Windows and Microsoft Office.
• Ability to prioritize work, meet deadlines, and work well under pressure.
• Ability to work with sensitive or confidential information.
• Ability to work well in a team environment and independently.
• Experience describing and documenting project or client requirements.

DISCLAIMER STATEMENT:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

• Collaborate with clients and properties to understand customer needs and add value.
• Implement systems, tools, technology, products, or services as established by the Connectivity Program team.
• Conduct meetings and follow up on program implementation.
• Ensure clients are aware of the benefits of partner cable programs.
• Evaluate program effectiveness, develop improvement plans, and make recommendations.
• Create a uniform experience across the market within individual connectivity provider’s program guidelines.
• Increase engagement of properties eligible for Partner Connectivity programs.
• Develop and conduct training on Partner Connectivity Programs.
• Conduct property audits and recommend appropriate connectivity program.
• Conduct research and maintain relationships with Partner Cable Companies.
• Assist in negotiating pricing with Partner Cable Companies.
• Track program performance using national team tools.
• Work with and adhere to processes and tools set up by the Dania Connectivity Program Team.
• Act as a subject matter expert and collaborate with various teams.
• Assist upper management with personnel actions and manage the Performance Evaluation process in case of team growth.
• Conduct business with high standards of personal, professional, and ethical conduct.
• Perform or assist with operations to maintain workflow and meet schedules.
• Participate in meetings and work groups to integrate activities and resolve problems.
• Follow safety precautions and all policies and Standard Operating Procedures.
• Perform special projects and other related duties as assigned.