JOB SUMMARY:

The Manager Continuous Improvement is responsible for driving operational excellence in merchandising by optimizing processes, fostering cross-functional collaboration, and leading impactful training initiatives. This role includes developing and maintaining Standard Operating Procedures (SOPs), aligning business needs with technological solutions, and managing projects that support strategic objectives. The manager leads continuous improvement efforts and champions change management to ensure the successful adoption of new processes. Additionally, they design and deliver training programs to strengthen merchandising team capabilities and monitor performance metrics to ensure sustained improvement.

CERTIFICATIONS, EXPERIENCE, AND EDUCATION:

Certifications: None
Experience: Minimum of 7 years of experience in process improvement, change management, or organizational development within a merchandising or retail environment. Proven track record of leading successful transformation initiatives and driving cultural change.
Education: Bachelor’s degree in Business Administration, Organizational Development, or a related field; OR equivalent combination of experience and education. MBA or equivalent advanced degree is a plus.

SKILLS:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to lead cross-functional teams and manage projects effectively.
• Strong understanding of how technology enables business processes and the ability to align the two effectively.
• Ability to analyze complex situations, develop strategic plans, and execute them effectively.
• Experience in developing and implementing training programs and performance metrics.
• Proficiency in Microsoft Office Suite and process management software.

• Process Optimization: Analyze and redesign merchandising processes to improve efficiency, reduce costs, and enhance product availability.
• Process Documentation: Develop and maintain comprehensive Standard Operating Procedures (SOPs) for all merchandising processes, ensuring clarity and consistency across the organization.
• Process Alignment and Integration: Collaborate with cross-functional teams to ensure that business needs inform technological developments, and that technology effectively enables business processes.
• Continuous Improvement: Lead continuous improvement initiatives using methodologies such as Lean and Six Sigma to drive operational excellence and achieve performance targets.
• Cross-Functional Collaboration: Work closely with merchandising, supply chain, finance, and IT teams to ensure seamless integration of process improvements and alignment with business goals.
• Project Management: Lead and manage projects related to process enhancements, ensuring timely completion within budget and scope.
• Training and Development: Develop and deliver training programs to ensure team members are equipped with the necessary skills and knowledge to implement and sustain process improvements.
• Leadership in Change Management: Lead and drive change initiatives, providing guidance and support to teams to ensure successful adoption of new processes and technologies.
• Performance Metrics and Measurement: Establish and monitor key performance indicators to measure the effectiveness of new processes, technologies, and training programs, ensuring continuous improvement.