Requisition ID # 162949
Job Category: Maintenance / Construction / Operations
Job Level: Manager/Principal
Business Unit: Engineering, Planning & Strategy
Work Type: Hybrid
Job Location: Oakland
Department Overview
Service Planning and Design (SP&D) organization is responsible for delivery of electric and gas services to new and existing PG&E customers. SP&D operations include: customer communications, customer project management, gas and electric service design and pricing, coordination with dependency (Land, Environmental, Permitting, Joint Pole) and construction partner organizations.
Position Summary
The Service Planning & Design leadership job family is responsible for customer advocacy, project coordination and delivery for new business electric and gas customer projects, designs, cost estimates, contracts, accounts receivables, dependency management, clerical services and other related services. Incumbents are responsible for the strategic engagement and ongoing new business relationship management with large builders and developers, cities and counties, and active strategic customers in PG&E’s service territory. Responsibilities include planning for, and addressing, emerging legislation and trends in new business gas and electric service, partnering with internal stakeholders from other lines of business to successfully enable new business gas and electric load for critical support of economic vitality and housing growth requirements, and providing support during major emergencies.
Location is flexible within the PG&E Service Territory (there is preference for the incumbent to be based in the PG&E Bay Area region), please note hiring leader will make final decision of what are appropriate headquarters for the role based on business need.
Position will require up to approximately 10% of travel time in work schedule.
This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

MINIMUM QUALIFICATIONS:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• Valid Drivers’ License
• 6 years of job-related experience
• 4 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.

DESIRED QUALIFICATIONS:

• 3 years of prior supervisory/managerial experience
• Experience managing a geographically dispersed team
• Experience managing bargaining unit employees
  Knowledge, Skills, Abilities and (Technical) Competencies
  In-depth knowledge of California Public Utility Commission General Orders GO 95, 128 and 165 requirements and bargainin gunit contracts.
  Proficient knowledge of electric utility construction, maintenance, resource
  planning, regulatory compliance, tariffs and safety best practices.
  Ability to understand, interpret and communicate electrical work procedures, work methods, standards, policies, and guidelines.
  Full knowledge of utility industry safety practices and requirements.
  Project management skills with large capital projects.
  Excellent interpersonal and communication skills to effectively influence and build relationships with peers, subordinates, management and customers.
  Adapts to changing business needs, conditions and work responsibilities.
  Strong business and financial acumen to effectively develop and manage dept. budgets, expenses and variances.
  Advanced skills in Microsoft Office and SAP.

Manages Supervisors and staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
Maintains overall customer experience of new business customer services and projects within regions or specialized areas, coordinating across leadership for service delivery.
Manages Supervisors and staff to drive performance through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
Identifies, addresses and escalates customer delivery and satisfaction issues. Engages with customers builders and contractors to understand current and emergingneeds, and solicits senior leadership review and/or action when needed.
Identifies, leads and managesorganizational performance and process improvement initiatives to support new business customer strategies and goals.
Manages organization, supervisor and employee performance in alignment with new business customer delivery goals and metrics including safety, productivity, quality, customer satisfaction and areas of improvement.
Establishes and maintains effective relationships with union business managers.
Manages adherencein the areas of tariff compliance, rules, regulations, accounts receivable guidelines, and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria and compliance requirements.
Creates, promotes and manages a safety-first work environment and culture.

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