Manager, Contract Management - Strategic Accounts at HubSpot

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Coaching, Analytical Skills, Communication Skills, Organizational Skills, Problem Solving, Contract Management, Negotiation, Customer Service, Team Leadership, Data Analysis, Account Management, Adaptability, Flexibility, Attention to Detail, Intellectual Curiosity

Industry

Software Development

Description

Manager, Contract Management As a Manager on our Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible, and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future. In order to execute on this mission we expect our CM Managers to be able to effectively: Adopt HubSpot’s mission of helping millions of businesses grow Inspire adoption of this vision throughout your team Provide a process to realize it Coach team members to achieve it The Challenge: As a Manager in our Contract Management team you will be in a role where you will lead a team of people focused on driving these initiatives: Maintaining a customer first attitude focused on driving sustainable long term account value through a retain and grow model, throughout the customer lifecycle but particularly throughout their renewal period. Uncovering ways to reduce friction and evolve our organization for scale without compromising on service Supporting customers with any mid-cycle contractual negotiations and billing queries they may have. You’ll need to work closely with your team to ensure that they are fully up to speed at all times on product releases, pricing changes, the most effective negotiation and selling motions, and ensuring that your team and your team's customers take the proper path to professional growth. In this role, you’ll get to: Lead a team of Contract Managers responsible for overseeing the contract renewal process and any in-life contract amendments or billing queries they may have. Build a high performing team, with rigor in their pipeline management & target achievement. Use data to provide insights into team performance, uncover opportunities for innovation and effectiveness which help your team achieve their goals. Build confidence and trust with direct reports, provide developmental feedback for continuous improvement, and maintain your designated headcount. Build strong working relationships with your management peers, directors and executives across the organization ( Sales, CS, Technology, Rev Ops). Coach your team in developing their long term personal and professional goals. Create Accountability and drive performance across your team against our leading and lagging indicators We're looking for people who have: Fluency in English (Spanish, French, German, or Italian is a bonus, not a requirement) At least 2+ years of people management experience (preferred) Clear history of coaching and developing individual performers Strong analytical skills to identify team trends and patterns to drive results Familiarity of interaction between contracts, terms of service and legal requirements Clear and articulate communication skills with the ability to effectively drive a negotiation Phenomenal organizational skills and attention to detail Possesses intellectual curiosity and is a resourceful problem solver Passion for helping individual performers meet their personal and professional goals Personal responsibility to crush team goals We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot Careers Life at HubSpot on Instagram By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

Responsibilities

Lead a team of Contract Managers responsible for overseeing the contract renewal process and any in-life contract amendments or billing queries. Build a high performing team, using data to provide insights into performance and drive accountability.