EXPECTED RESULTS

• Manage team as well as contribute to the below:
• Organize their Specialist team for globally consistent execution and be first line manager for escalations.
• Provide ongoing coaching to foster growth mindset environment
• Ensure training manual stays relevant and up-to-date

PROFESSIONAL EXPERIENCE

• Minimum five years’ experience of working in (preferably contracts/documents) administration department of an international firm or intellectual property based business gained after college.
• Proven track record in leading a diverse team in a high-paced environment.
• As the first point of contact for many Gartner clients and internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.

TECHNICAL/ PROFESSIONAL SKILLS & COMPETENCIES

• Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner versus complexity of legal terms review.
• Experience & proficiency with Salesforce, MS Office and database systems.
• Experience handling multiple priority activities/projects at once within allotted SLA.
• Good understanding and knowledge of the IT industry.
• Strong interpersonal and relationship building skills.
• Excellent verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
• Process-driven, methodical, organized and pays strong attention to detail.
• Be able to work autonomously (i.e., high degree of self-reliance/self-starter)
• Team player with good time management skills.
  

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ROLE PURPOSE

Lead team of Contracts Specialists who provide timely and precise contracts management support to Sales, Deal Hub, Consulting, Events and Procurement.

MAJOR RESPONSIBILITIES/ ACCOUNTABILITIES

• Ensure timely and precise completion of signature requests on agreements ensuring all requisite approvals, per local legal requirements, have been obtained from an audit perspective.
• Handle all escalations for ad hoc requests from other business units.
• Participate and ensure below activities are completed by team members within designated SLAs:
• Responsible for monitoring and managing global email in-boxes.
• Respond to all emails, live calls and voice mails within each business day.
• Manage legal/contract requests and work with others as required to meet individual and group objectives and deadlines
• Suggest process improvements to provide greater support and coverage for DH/sales/legal/contracts.
• Complete other tasks, as required.
• Manage training materials and tools used in daily routine.
• Interview, train, motivate and performance manage team of Specialists. This includes timely completion of performance reviews and Individual Development Plans.
• Ability to tactfully handle any escalations or complaints. Include manager, as appropriate.