Manager, Corporate Client Services, Group Tech & Ops at United Overseas Bank Limited Co

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Communication Skills, Service Delivery, Problem Solving, Coaching, Mentoring, Performance Appraisal, Process Improvement, SLA Management, Customer Service

Industry

Banking

Description

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Job Responsibilities Ensure highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Resolve CSO and customer issues Proactively solve problems and provide timely resolution to ensure minimal impact to customer and employee satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. Promote a supportive environment in which employees are encouraged to solve problems and address customer issues. Provide management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. Conduct monitoring and coaching sessions Provide on-the-job training and mentoring. Conduct coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. Get involved in Department projects Identify areas for improvement and implementing process enhancements Job Requirements Bachelor Degree with 3 years of working experience in Contact Centre Good People Management skills Great communication skills Adhere to Bank Policy and ensure SLA are met Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

Manage service delivery standards by monitoring customer interactions and resolving complex issues. Provide leadership to Customer Service Officers through coaching, training, and performance appraisals.