JOB SUMMARY

The Manager, Credit and Collections is a newly created role designed to support the company’s rapid growth by strategically leading its accounts receivable, credit, and collections functions. This role will be instrumental in developing and implementing a comprehensive credit policy, establishing robust processes for credit risk assessment, and driving initiatives to reduce Days Sales Outstanding (DSO) while optimizing working capital. The Manager will lead and grow a high-performing team, fostering continuous improvement through mentorship, process automation, and performance tracking with key metrics. As a critical business partner, the Manager will collaborate with cross-functional teams—including sales, finance, and senior leadership—to align AR strategies with broader business objectives, drive financial performance, and support informed decision-making.

PHYSICAL REQUIREMENTS

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

REMOTE WORK QUALIFICATIONS

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

EXPERIENCE

• 5+ years of experience in accounts receivable, credit and collections, or financial operations, with at least 2 years in a supervisory or managerial role
• Experience developing and implementing credit policies, collections strategies, and risk assessment frameworks.
• Proven track record of reducing Days Sales Outstanding (DSO) and improving working capital management.
• Strong knowledge of financial statement analysis and credit risk assessment.

EDUCATION

Bachelor’s degree in accounting, finance, or related field.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Leadership of Accounts Receivable Operations: Oversee and manage the daily activities of the accounts receivable team, ensuring streamlined, efficient, and accurate execution of customer collections, deposits, and cash applications.
• Team Leadership and Development: Lead, mentor, and develop the accounts receivable team, fostering a culture of continuous improvement and professional growth.
• Collaboration with Key Stakeholders: Build and maintain effective relationships with customers, internal teams, and senior management, providing recommendations and updates on credit terms and collection efforts.
• Dispute Resolution: Oversee the resolution of billing disputes and discrepancies, working collaboratively with customers and the Account Support team to achieve timely solutions.
• Collections Strategy and Reduce Day Sales Outstanding: Develop and implement effective collections strategies to ensure the timely recovery of outstanding receivables and mitigate bad debt, with a focus on reducing Days Sales Outstanding (DSO) and improving overall working capital.
• Credit Policy Development and Implementation: Design and roll out a comprehensive credit policy, establishing criteria for evaluating customer credit risk profile, setting credit terms, defining procedures for credit approvals, and continuously assessing existing customers’ credit risk profile.
• Credit Analysis and Risk Assessment: Create and lead a credit analysis function to assess customer financial health, recommend appropriate credit terms, limits, and ensure the company mitigates credit-related risks.
• Process Improvement and Automation: Identify and implement opportunities for automation and streamlined processes in collections, billing, and cash applications to improve efficiency and reduce manual work.
• Team Structure: Recommend and execute an optimal team structure, ensuring the team is properly staffed and developed to meet the company’s growth objectives.
• Develop and Monitor Key Performance Indicators (KPIs): Establish and track KPIs to assess the efficiency and effectiveness of the accounts receivable processes, ensuring alignment with organizational goals.
• AR Reporting and Analysis: Deliver actionable insights through regular reporting on accounts receivable performance, credit risk exposure, aging analysis, and cash flow projections.
• Audit and Compliance: Ensure compliance with accounting standards, credit policies, and internal controls, participating in audits and reviews as required.
• General Ledger: Collaborate closely with the accounting and treasury teams to ensure accurate financial reporting, timely reconciliations, and alignment on working capital goals.
• Other duties as assigned.