Manager Credit and Collections at Lakeshore Recycling Systems

Rosemont, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Risk Assessment, Collections Strategies, Data-Driven Decision-Making, Technical Acumen, Communication Skills, Collaboration Skills, Team Leadership, KPI Management, Customer Engagement, Negotiation Skills, Process Improvement, Financial Metrics Analysis, Technology Utilization, Mechanics Lien Laws Knowledge, Problem-Solving Skills, Time Management Skills, Spanish Fluency

Industry

Waste Collection

Description

The Manager Credit and Collections leads LRS’ credit and collections operations. This role is responsible for managing a large team, overseeing an extensive customer base, and driving performance through data-driven decision-making and strategic initiatives. The Manager Credit and Collections must have strong technical acumen, a deep understanding of credit risk assessment and collections strategies, and exceptional communication and collaboration skills to engage effectively with senior leadership and cross-functional teams. Reports to: Director Collections & Cash Applications Credit & Collections Strategy & Leadership: * Develop, implement, and refine credit and collections policies, procedures, and strategies to optimize cash flow and reduce bad debt. * Lead, mentor, and develop a high-performing credit and collections team, ensuring operational excellence and professional growth. * Set clear performance expectations, track KPIs, and drive accountability within the team. * Foster a collaborative team culture that prioritizes efficiency, customer service, and continuous improvement. * Stay informed about industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness. * All other duties as assigned. Customer & Stakeholder Engagement: * Partner with sales, finance, and operations teams to drive customer-focused credit and collections strategies. * Maintain strong relationships with key customers to facilitate timely collections and dispute resolution. * Communicate credit decisions, collection efforts, and account status updates effectively to senior leadership with data driven insights. * Act as an escalation point for complex customer accounts and issues, providing resolutions and negotiating payment plans when necessary. Technology & Process Improvement: * Leverage technology and automation tools to enhance collections efficiency and credit risk management. * Monitor and analyze key financial metrics, including DSO (Days Sales Outstanding) and collection rates, and aging receivables to identify trends and improvement opportunities. * Drive continuous process improvements, including system upgrades, workflow enhancements, and reporting optimizations. * Ensure compliance with Mechanics Lien Laws across multiple states to protect company interests. * Performs other duties as required or assigned. Scope of Responsibility: Carries out managerial responsibilities in accordance with Company policies and applicable laws. Has approval-level input regarding hiring, terminations, disciplinary actions, performance management, as well as assessing the needs of the department and/or functional area. * Manages a team of direct reports in the following roles: * Specialist Collections (~10) * Senior Specialist Collections * Lead Collections Qualifications * Strong proficiency in credit and collections software, ERP systems, order to cash tools, data analytics tools, and Microsoft Office suite – particularly Excel and PowerPoint. * Exceptional communication, negotiation, problem-solving, and time management skills; ability to interact effectively at all levels of the organization and present strategies and progress to leadership. * Experience managing KPIs related to credit risk, collections efficiency, and overall financial performance. * National Association of Credit Management or similar license, certification or designation preferred. * Experience in waste management, construction, or related industries preferred. * Knowledge of Mechanics Lien Laws across multiple states. * Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred. * A minimum of 5 years of credit and collections management experience, including leadership of large teams and high-volume customer portfolios. * Fluent in Spanish is a plus. Education & Experience: * Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred. * A minimum of 5 years of credit and collections management experience, including leadership of large teams and high-volume customer portfolios. * Fluent in Spanish is a plus. Physical Demands & Work Environment: * Prolonged periods of sitting at a desk and working on a computer. * Frequent use of hands and fingers to handle, control, or feel objects, tools, or controls. * Regularly required to talk and hear, both in person and by phone or web meetings. * Occasionally required to stand, walk, and reach with hands and arms. * Ability to read and interpret data on a computer screen or printed documents. * Work is performed in a typical office environment with moderate noise levels, in a climate-controlled environment with heating and air conditioning. * Potential for remote work or hybrid work arrangement. Travel Required: Some regional travel required approximately 5% of the time to LRS locations.

Responsibilities

The Manager Credit and Collections leads the credit and collections operations, managing a large team and extensive customer base. This role focuses on driving performance through strategic initiatives and data-driven decision-making.