About the job

Highclere Capital Corporation

Manager, Credit Operations

Location: Hybrid (Markham, ON) Employment Type: Full-Time

About Highclere Capital

Highclere Capital is a growing Ontario-based mortgage finance company focused on providing innovative lending solutions to underserved borrowers across Canada. With a sharp eye on compliance, service excellence, and responsible growth, we partner with mortgage professionals to deliver tailored financing with speed and integrity.

As a remote-first team, we are building a culture rooted in accountability, collaboration, and a shared commitment to doing the right thing—for our brokers, our partners, and one another.

About The Role

The Manager, Credit Operations will support the Director of Credit Operations in leading Highclere Capital's Credit & Underwriting Division. This individual will supervise a team of underwriters on a day-to-day basis, ensuring consistent, high-quality mortgage adjudication within delegated lending authority.

The Manager, Credit Operations will help maintain service levels, coach and develop underwriting staff, and act as the first point of escalation for underwriting questions and exception files before they reach the Director of Credit Operations. This role is instrumental in keeping the underwriting team running smoothly as Highclere continues to scale.

Core Responsibilities

Team Supervision & Workflow Management

• Supervise the day-to-day activity of a team of underwriters, assigning files, monitoring workloads, and ensuring service level targets are met
• Provide day-to-day coaching, training, and support to underwriters, reinforcing Highclere's credit policies and underwriting standards
• Support the onboarding of new underwriters, including training on systems, policies, and procedures
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File Review & Adjudication

• Review and approve standard mortgage files within delegated lending authority, escalating complex or higher-risk files to the Director of Credit Operations
• Conduct quality checks on underwriting files and work with the Quality Assurance and Audit teams to close out findings
• Monitor underwriting quality, turnaround times, and productivity, and report performance trends to the Director of Credit Operations
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