Your role & your impact

Strategic Consulting & C-Level Partnering

• You advise decision-makers on CRM, service and customer experience strategies and align business models for a platform- and data-driven future.
• You develop target visions, roadmaps, and business cases for sustainable CX transformations.

End-to-end responsibility for CRM & service transformations

• You manage complex programs from requirements analysis through platform and vendor decisions to implementation.
• You work with leading platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow or Conversational AI (Cognigy, Parloa)
• You ensure that solutions are scalable, high-quality, and measurably value-creating.

Innovation & AI in the CRM context

• You identify and implement AI and GenAI use cases across Sales, Service & Marketing.
• You focus on measurable efficiency and experience improvements – from intelligent case management to automated service processes.

Leadership, Teamaufbau & Enablement

• You lead cross-functional teams, coach consultants, and develop skills in CRM, platform architectures, and industry expertise.
• You foster talent, create development paths, and actively shape the culture of our CRM Practice.

Business Development & Practice Ownership

• You are responsible for go-to-market, pipeline building & business development for a CRM focus platform or industry.
• You will position Accenture Song in the market, expand partnerships, and develop thought leadership.

Your profile

• Studies in business administration, (business) informatics, mathematics or comparable fields
• Several years of experience in consulting or in leading project or program management roles with responsibility for CRM transformation and customer service transformations.
• In-depth expertise in leading CRM and conversational AI platforms (Salesforce, Microsoft Dynamics, ServiceNow, Parloa, Cognigy...)
• Experience in AI/GenAI use cases for increasing value in sales, service or marketing
• Leadership experience in cross-functional teams and strong stakeholder management at the C-level.
• Native-level German and fluent English. Willingness to travel.

What we offer you

• Flexible working hours, mobile working & home office options
• Training and further education opportunities
• Attraktive Corporate Benefits
• A work culture that promotes diversity and inclusion
• A well-coordinated team, a strong community, regular events
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