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Manager - CRM - Process Quality & Business Compliance - RFB - Mumbai - Lodh at Tata Capital

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Quality, Business Compliance, Process Management, Stakeholder Coordination, Problem Solving, Communication, Process Change Management, Digitalisation

Industry

Financial Services

Description

Job Purpose This Role is within the Product management group and involves extensive coordination with stakeholders for built in process management framework at organisational level Job Location Thane - Mumbai Role Process Manager Key/ Primary Responsibility of the Role Job functions include : Understand business and services operations functions thoroughly and work with senior management in establishing right process and enhancing mechanism for Process Quality across the organisation. Review existing processes based on Internal audit observations, customer service issues, regulatory changes, process digitalisation etc. Periodic updation and evaluation of existing processes, identifying areas of improvement Create new processes wherever process gaps are identified or upon introduction of new regulatory guidelines. Updation of policy guidelines, manual of instruction and issuance of circular guidelines inline with regulatory guidelines. Experience in driving process change management projects in coordination with multiple stakeholders Excellent Problem Solving and communication skills Education Bachelors or Master’s degree System Knowledge Preferably MS office, Visio, SFDC Minimum Work Experience 2+ Years experience as a Process Manager. Exceptional written and verbal communication skills.

Responsibilities

This role involves establishing a built-in process management framework at an organizational level by thoroughly understanding business operations and working with senior management to enhance process quality mechanisms. Key functions include reviewing existing processes based on audits, customer issues, and regulatory changes, and creating new processes where gaps are identified.