Manager CSM 2.3 at NielsenIQ

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Consulting, Stakeholder Management, Strategic Planning, Data Analysis, Retail Audit Methodology, Team Leadership, Revenue Growth, Upselling, Cross-selling, Relationship Management, Business Reviews, Communication, Mentoring

Industry

Software Development

Description

Job Description Client Leadership & Relationship Management Serve as the senior Customer Success lead for all Tech & Durables manufacturer clients in Korea. Build and maintain trusted relationships with C-suite and director-level stakeholders across client accounts. Lead Joint Business Plans (JBPs), Quarterly Business Reviews (QBRs), and strategic planning sessions in partnership with Account Directors and Sales teams. Ensure all data deliverables meet client expectations for accuracy, timeliness, and stability. Commercial Ownership & Renewals Own and drive upsell and cross-sell strategies to generate incremental revenue opportunities. Strengthen revenue retention and reduce client churn across the Tech & Durables customer portfolio. Contribute to long-term account growth by maximizing customer lifetime value. Stakeholder Collaboration Partner closely with cluster leadership, operations, product, commercial, and global/regional teams. Proactively escalate and resolve complex data quality or delivery issues with urgency and accountability. Ensure strong alignment between APAC strategic priorities and local execution in Korea. Team Leadership Lead, coach, and develop a high-performing Customer Success team. Build team capability in storytelling, retail audit methodology, and client influencing skills. Foster a culture of accountability, collaboration, and continuous improvement. Qualifications Proven leadership experience in Customer Success, Account Management, Consulting, or related commercial roles. Experience working with Tech & Durables, FMCG, or consumer-related industries preferred. Strong ability to translate data into compelling insights and strategic recommendations. Excellent stakeholder management and communication skills in English; Korean proficiency required. Demonstrated experience leading and developing teams in a matrixed, global environment. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The manager will lead the Customer Success team for Tech & Durables clients in Korea, focusing on building C-suite relationships and driving strategic business plans. They are responsible for commercial ownership, including upsell and cross-sell strategies, while ensuring high-quality data delivery and team development.