Manager, CSM at TerraPay

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Lifecycle Management, Account Management, Cross-Border Payments, API Integrations, Performance Monitoring, Analytical Skills, Communication Skills, Stakeholder Management, Project Management, Strategic Engagement, Operational Efficiency, Risk Management, Collaboration, CRM Tools, Data Dashboards, Client Reporting

Industry

Financial Services

Description

Role Overview: In this role you will lead client lifecycle management for high-value partners for TerraPay’s Europe business. This role is pivotal in leading partner onboarding, driving client satisfaction, retention, and growth through performance monitoring, strategic reviews, and cross-functional collaboration. You will be responsible for overseeing the full project lifecycle working with internal and external stakeholders to drive seamless launch and client growth. This role will require working in close collaboration with client and TerraPay’s Business Development teams along with other cross-functional teams responsible for onboarding and operations. While the role requires identifying growth opportunities, it does not entail revenue targets. Key Responsibilities: 🔹 Client Lifecycle Management Own end-to-end client relationships from onboarding through maturity. Develop and execute account plans tailored to client needs and business goals. Ensure seamless onboarding of new clients and business expansion for existing clients. Coordinate end-to-end partner API integration process and handle multiple deliverables. Identify opportunities and business needs to accurately scope, plan, and deliver integration projects. Manage and coordinate project schedules, anticipate risks, provide mitigation, and ensure successful delivery. 🔹 Performance Monitoring & Optimization Track and analyze client transaction volumes, revenue, and service metrics. Identify trends, risks, and opportunities to improve client performance. Drive initiatives to enhance client experience and operational efficiency. 🔹 Strategic Engagement Conduct Quarterly Business Reviews (QBRs) with key stakeholders. Present insights, performance metrics, and strategic recommendations. Act as a trusted advisor to clients, aligning solutions with their business objectives. 🔹 Cross-Functional Collaboration Liaise with internal teams (Product, Operations, Compliance, Tech, Finance) to resolve issues and deliver client solutions. Coordinate with external partners and vendors as needed. Champion client needs within the organization to influence roadmap and priorities. 10+ years of experience in Key Account Management, preferably in fintech or payments. Proven success managing enterprise or strategic accounts. Strong understanding of cross-border payments, FX, remittances. Excellent analytical, communication, and stakeholder management skills. Experience with CRM tools, data dashboards, and client reporting platforms. Familiarity with API integrations is essential. Manage multiple projects and clients simultaneously and deliver in a fast-paced environment. Interview Process: There will be 3 rounds of interviews, apart from HR interviews: With Reporting Manager VP – CSM President – Client Onboarding & Delivery

Responsibilities

Lead client lifecycle management for high-value partners, ensuring seamless onboarding and driving client satisfaction and growth. Oversee the full project lifecycle, collaborating with internal and external stakeholders to deliver successful client solutions.