Manager - Customer Acquisition and Compliance HQ.Sales and Distribution at MTN Group

, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Acquisition, Compliance, Sales Strategy, Market Analysis, Procurement, Distribution, Project Management, Team Management, Data Analysis, Competitive Research, Stakeholder Management, SIM Card Registration, Customer Retention, Coaching, Reporting, Communication

Industry

Telecommunications

Description

Reports To: Senior Manager - Customer Acquisition and Compliance Division: Sales and Distribution Mission: > * To ensure growth in MTNN’s base in line with the strategic business > objectives > * Propose effective route-to-market options in implementation of all defined > strategies for customer retention. > * To manage and monitor customer SIM Card Registration across all regions and > provide basic enablement for smooth operations across cross functional > units. Description: > * Develop compelling business cases for investment within relevant verticals, > to assist in clearly identifying return on investment and risk. > * Support the development and implementation of the national sales strategy > within regional channels, as well as ensure that regional targets and > service levels are duly met. > * Review market and channel needs and plan and manage the procurement and > distribution of SIM cards, ensuring this is in line with approved business > forecast. > * Track and administer the procurement process of approved number range, > review acquisition and deployment plans /number usage and ensure > availability of numbers across the country. > * Review business forecasts, track and monitor SIM procurement, SIM Card > stock in channels across the regions and administer the distribution of SIM > cards in line with approved plans. > * Manage repair and swap process for SIM Registration kits and ensure > subscriber details are up to date and correct as well as ensure the > security and accessibility of the database. > * Analyze target trends in trade channels within regions and monitor and > prepare periodic reports on sales and distribution, SIM Card stock in > channel across the regions and related trade channel activities. > * Conduct competitive research, to find out competitors’ strategy for > implementing acquisition and Registration within the region > * Identify new markets, business within the region and act as liaison between > MTNN and newly identified customers > * Ensure effective management of customer acquisition and SIM Card > Registration within the regions. > * Coordinate, coach and influence external partners and essential support > departments across MTNN’s business units to deliver a seamless pre-sales > and post-sales service experience. > * Liaise continuously with internal and external stakeholders (Regional Sales > Teams, Marketing, Key Accounts Managers, etc) to ensure hitch-free > operations Education: > * First degree in any related discipline > * Fluent in English > * Master’s degree in Sales or Marketing will be an added advantage. Experience: 6 - 13 years’ experience which includes: > * Minimum of 3 years’ experience in an area of specialization; with > experience in supervising/managing others > * Experience working in a medium to large organization > * Relevant project management experience We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization. At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career. Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Obsessions: How We Do It The behaviors that keep our culture strong and safe. 1. Light It Up! Always Do This: 🔹 Bring all your heart and all your smarts to us. Never Do This: ❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself. 2. Raise Your Hand. Speak Your Mind. Always Do This: 🔹 Respectfully but firmly challenge any threat to what we stand for. Never Do This: ❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you. 3. Collaborate. Don’t Isolate. Always Do This: 🔹 Share what you know and respect what others can teach you. Never Do This: ❌ Never think that you are great unless you help make others great too. 4. Things Always Get Better Here. Always Do This: 🔹 Take your own steps forward to improve and strengthen us. Never Do This: ❌ Never believe or cause others to believe that "not now" means "not ever." Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians? Then, join MTN Nigeria! Welcome to our Y’ello Family, where our people are our most critical competitive assets. If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place. Our Employee Value Proposition enables you to: 🟡 Work with meaning 🟡 Connect to develop 🟡 Thrive in positivity 🟡 Grow with purpose Live inspired. It’s a great place to work! Take that bold step and apply today! *Eligible Females and People with Disabilities are encouraged to apply. *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. *MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever. For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com [MTNN.ForensicServices@mtn.com] By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/ [https://www.mtn.ng/career/]).

Responsibilities

The Manager will ensure growth in MTNN’s customer base and manage customer SIM Card Registration across all regions. They will also develop business cases for investment and support the implementation of the national sales strategy.