TECHNICAL SKILLS

• Strong sense of urgency with the ability to multi-task and prioritize within a fast-paced environment.
• Must be able to find a customer-centric view to all issues.
• Ability to organize and complete projects accurately, on time and in a team environment.
• High attention to detail and an innovative thinker who can provide solutions to complex and recurring issues.
• Ability to maintain positive, strong working relationships.
• Proficiency in MS Office Suite (including Word, Excel, PowerPoint, Outlook)
• Knowledge of CISCO Telephony platforms (or equivalent)
• Familiarity with AS400

SOCIAL PROCESS SKILLS ·

• Must enjoy communicating with and helping customers of all kinds ·
• Must have a customer-centric approach in all things.
• Must have a strong bias for action.
• Ability to think critically and creatively to solve complex problems.
• Ability to work with minimal supervision.
• Strong written and verbal communication skills required to be able to clearly articulate issues, concerns and enquiries.
• Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines while maintaining a positive approach.
• Demonstrated leadership ability in motivating, directing, and managing diverse staff · Strong decision-making ability to effectively manage constraints and competing priorities
• Demonstrated success at building relationships and collaborating with a network of internal and external colleagues and subject matter experts · Skilled at working cross-functionally to resolve problems and expedite work · Strong change management skills.

PASSIONATE ABOUT SUPPORTING HEALTHY LIVES WITH COMMITMENT AND CARE? PLEASE APPLY TODAY AND LET US OPEN THE DOOR TO YOUR EXTENDED CAREER JOURNEY.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

• Knowledge of contact centre statistics, management reports and KPI’s
• Skilled at planning and preparing work schedules, according to budgets and workloads.
• Understanding of the principles and processes for providing customer care. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Post secondary Degree/Diploma
• Strong experience in applying project management principles and techniques.
• Knowledge of Laboratory Information Systems an asset
• 5 years of successful customer service experience in medical laboratory or healthcare sector
• Demonstrated ability to manage staff and a minimum of 5 years’ experience in a management capacity.
• Experience in motivating, developing, and managing people as they work