Manager Customer Communication & Experience- Unite at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications Experience, Consumer Products, Customer Messages, Attention to Detail, Collaboration Skills, Customer-First Mindset, Journey Mapping, Martech Tools, Marketing Automation, Adobe Experience Platform, Salesforce Marketing Cloud

Industry

Financial Services

Description

Create your best future and join Westpac as a Manager Customer Communication & Experience – UNITE What’s the role? You’ll be the voice behind meaningful moments of change for our customers. You’ll plan and deliver customer communications that informs, reassures and engages – making sure every message feels human, relevant and timely. This is a full‑time role based in Sydney, with flexible working options. You’ll work across a range of customer products, partnering closely with teams across the business to bring communication plans to life and create seamless experiences across every channel. UNITE is a business-led, tech-enabled transformation – delivering simplification and benefits for our customers, employees and shareholders. #UNITEPROGRAM What do I need? Communications experience within financial services, with hands‑on exposure to consumer products such as transaction accounts, credit cards, home loans or personal loans The ability to turn initiative plans and detailed product information into clear, engaging customer messages across multiple channels Proven ability to manage complexity and strong attention to detail Strong collaboration skills, with experience working alongside stakeholders to manage approvals and deliver campaign outcomes A customer‑first mindset, with experience mapping journeys and tailoring messages to different customer segments Practical experience using martech and marketing automation tools, such as Adobe Experience Platform (preferred) and Salesforce Marketing Cloud. Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

Responsibilities

You will plan and deliver customer communications that inform, reassure, and engage customers. This role involves partnering closely with teams across the business to create seamless experiences across every channel.