We are seeking an experienced and dynamic Manager of Customer Product Education to lead our team of trainers in delivering exceptional training experiences for our suite of products, including AI solutions, designed for legal professionals. The successful candidate will be responsible for developing and implementing comprehensive training strategies, managing a team of trainers, and ensuring that customers achieve maximum value from our products. This is a unique opportunity to join an innovative company and make a significant impact on customer success.

You are a fit for the role Manager, Customer Education if you have:

• JD or 5+ years of legal industry experience required
• Experience in training, education, or a related field, with a focus on software applications and technology.
• Experience in managing or coaching customer-facing teams.
• Knowledge of TR Legal products and how they are used by legal professionals. deep understanding of legal workflow and typical customer profile.
• Outstanding end-customer relationship skills
• Strong knowledge of adult learning principles, instructional design and training delivery methods
• Excellent communication, presentation and interpersonal skills
• Ability to work in a fast-paced environment and adopt to changing prioritie