The CX team has a reputation for being flexible and adaptive, working both collaboratively and independently on a range of different customer projects that support our Aspire strategy goals and support our purpose of helping all Australians own their own home.

TO SUCCEED IN THIS ROLE, YOU WILL HAVE:

• 3+ years’ experience in CX / Service Design/ Proposition design or Customer Strategy in B2C businesses
• Project or change management experience.
• Solid knowledge or experience in customer research or strategic customer projects.
• Experience in financial services, especially home lending or small business banking (not essential)

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more