Manager, Customer

at  KPMG

Overview:
Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions. The KPMG Customer & Digital Advisory Practice has achieved significant growth in the last three years and we are expanding our team to meet the needs of our clients.
The growth of our Customer & Digital Advisory Practice from 2 to close to 70 people in five short years has been amazing - but we are not done yet. We continue to be selected to tackle opportunities highest on the agenda of our ‘C’ Suite clients. Growth Strategy, Sales & Marketing Transformation, Customer Analytics and Customer Experience Strategy, Design and Roll-Out engagements are but a few of the things we do.
We are looking for experienced consulting leaders who want to be part of making KPMG “the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations”. If you have experience in the areas of: Digital Strategy, Growth Strategy, Experience Design, Service Design, Customer Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.
What you will do:
As a Manager in a Big Four Global Consulting Firm, you will advise large, complex organizations on their CX and Digital strategies. You will understand how to navigate complex organizations, engage executives and credibly deliver value in the eyes of our clients.

This role is about leading business development and delivery while enabling a dynamic cohort of consultants.

• You will lead teams of super smart, motivated and talented individuals, maintain strong client relations and shape the delivery of outstanding work;
• You will collaborate with global subject matter experts to create innovative solutions to complex business problems;
• You will develop strong client relationships across all verticals (including business development and delivery);
• You will play a strategic role in the development and the growth of our practice (go-to-market, recruiting, coaching, administrative);
• You will learn and develop your professional acumen to the extent that you desire with a leadership team that values team work and a human-centric working environment.

What you bring to this role:

• Minimum of 5 years experience in a management consulting firm;
• Excellent communication skills, both verbal and written;
• Educational and/or work experience in customer experience, marketing and/or digital transformation;
• Ability to build and deepen relationships with clients at senior levels;
• Strategic and creative thinking with a strong understanding of strategy, technology, design and processes through the lens of a digital experience

This role is about leading business development and delivery while enabling a dynamic cohort of consultants.

• You will lead teams of super smart, motivated and talented individuals, maintain strong client relations and shape the delivery of outstanding work;
• You will collaborate with global subject matter experts to create innovative solutions to complex business problems;
• You will develop strong client relationships across all verticals (including business development and delivery);
• You will play a strategic role in the development and the growth of our practice (go-to-market, recruiting, coaching, administrative);
• You will learn and develop your professional acumen to the extent that you desire with a leadership team that values team work and a human-centric working environment

What you bring to this role:

• Minimum of 5 years experience in a management consulting firm;
• Excellent communication skills, both verbal and written;
• Educational and/or work experience in customer experience, marketing and/or digital transformation;
• Ability to build and deepen relationships with clients at senior levels;
• Strategic and creative thinking with a strong understanding of strategy, technology, design and processes through the lens of a digital experienc