Manager, Customer Onboarding

at  Tipalti

MANAGER, CUSTOMER ONBOARDING

We are looking for a talented Customer Onboarding Leading Manager to step onto a fintech unicorn rocketship!
SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.
As Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation and global payments solution. You need to be well-organized, have a technical understanding of SaaS systems and payment systems, open and willing to communicate with customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of complex SaaS systems.

INTERESTED IN LEARNING MORE ABOUT US?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.
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• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem-solving, and manage internal resources to resolve various customer issues.
• Use your technical skills in web applications (e.g., HTML/CSS, iframe, etc.) and web services APIs (e.g., SOAP, REST, etc.) to integrate our products and help resolve customer issues. - as an advantage.
• Coordinate project timelines, tasks, and development efforts with the internal engineering and customer teams to manage implementation projects and ensure we keep customers on plan and schedule.
• Demonstrate strong customer-facing capabilities to engage with customers and address their needs effectively.
• Improve internal processes and systems for more efficient customer interactions.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Share product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base to share lessons learned with other resources.