Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A LITTLE MORE ABOUT US:

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

We’re looking for a Manager, Customer Operations to lead Gravie’s Implementation team—a critical function that ensures our clients have a smooth and successful onboarding and renewal experience. In this role, you’ll be both a strategic leader and hands-on contributor, working across departments to deliver an exceptional customer experience that reflects Gravie’s mission and values.
You will serve as a subject matter expert and people leader, overseeing the daily operations of the Implementation team, identifying opportunities to streamline processes, and ensuring team alignment with company goals. You’ll collaborate cross-functionally with Sales, Account Management, Product, and external vendor partners to create seamless transitions from new sale through implementation and renewal. As a leader, you will foster a culture of accountability, excellence, and continuous improvement.
This role is ideal for someone who is energized by leading teams, solving complex problems, and delivering operational excellence in a mission-driven organization.