Manager Customer Service at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Coaching, Contact Centre Management, Interpersonal Skills, Networking, Communication Skills, Financial Services Knowledge, Change Management

Industry

Banking

Description

Manager Customer Service Auckland Contact Centre – Takutai Square Working one weekend in 9 Mō te Tūranga – About the role The Manager Customer Service leads key Contact Centre functions within the Everyday Banking team and is responsible for driving performance of your team members to ensure our ongoing business and customer success. This role will be focused on leading a contact center team to deliver a seamless customer experience, as well as keeping your eye on resource management and working with other people leaders to effectively utilise available workforce to achieve required service and skill level. You will also be required to lead key initiatives to support growth and innovation. Ngā mea kia whai angitū ahau? – What do I need to be successful? Your demonstrated knowledge of relevant regulatory obligations is a key part of this role, ensuring that our processes and procedures remain compliant whilst operating efficient and effectively. In addition to this you will have: Proven recent experience (3+ years) as a successful leader Commitment to and demonstrated coaching ability Demonstrated expertise in management of a contact centre environment, or similar high paced customer facing team Highly developed interpersonal, networking and communication skills Expert knowledge of the financial services industry Demonstrated experience in leading change A business tertiary qualification preferred Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best • Additional purchased leave options up to 4 weeks per year • Banking benefits, insurance discounts and superannuation scheme • Growth and development – we provide opportunities for development and promote internal mobility • Recognition - we recognise and reward our star performers • School holiday subsidy - help you balance work and family during school holiday • 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 26 January 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The Manager Customer Service leads key Contact Centre functions and drives team performance to ensure business and customer success. This includes delivering a seamless customer experience and managing resources effectively.